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H4PYH4PYH4PY's avatar
H4PYH4PYH4PY
2 years ago
Solved

[Old Reports] PC - Plants vs Zombies License Error When Launching

When I try launching PvZ through the EA app, it opens an Origin window and requires a product key to enter. When I click on 'Enter product key' it loads and fails. Clicking 'Retry' does nothing. I ha...
  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @H4PYH4PYH4PY There are a couple of ways to fix this one. 

    Go to C:\ProgramData\Electronic Arts\EA Services\License

    Delete all the files in here as they only related to old games (not saved data)

    Repair the game

    Log back in and test

    Contact support and have them check your account. You can contact our live support on our Help Site.

rbell6983's avatar
rbell6983
2 years ago

I am getting the exact same problem, I think it's because PVZ is wanting to connect to "Origin Server or application" and since nothing with that name exists anymore. It isn't working

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @rbell6983, Have you deleted the license folder to reactivate the game?

    • bizz5052's avatar
      bizz5052
      2 years ago

      Go to C:\ProgramData\Electronic Arts\EA Services\License--Delete all the files in here as they only related to old games (not saved data). After I click the electronic arts in my C: drive there is no EA Services or Licenses to open.

      • Yendreck's avatar
        Yendreck
        2 years ago

        Hi, i deleted whole folder License from C:\ProgramData\Electronic Arts\EA Services\License and created new folder with same name. It did work for me.

        repair game and restart your EA app.

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