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SansDrewNear's avatar
SansDrewNear
6 years ago
Solved

Origin play button shaded

Hello, i would like to address an issue about my pvz bfn play button being shaded and inactive. I played pvz bfn 2-3 times and then came back the next day.  when i click on pvz bfn in my origin game ...
SansDrewNear's avatar
SansDrewNear
6 years ago
@iluminatethesky wrote:

Hey @SansDrewNear 🙂

Can you try completely closing out of Origin, and clearing Cache?

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Try repairing the game files as well.

Thanks 🙂

- iluminate

Hey @iluminatethesky when I hover my mouse over the game, the repair button is also shaded out and I can’t use it but I will try clearing the cache, thanks a lot!  Another question I’ve got is:  I’ve tried playing PvZ GW2 on my other account and when I click on the game my profile says I’m playing it but the game is invisible, this is the first time this happens do you know what’s up? 

iluminatethesky's avatar
iluminatethesky
Legend
6 years ago

@SansDrewNear

You're welcome, hopefully that works 🙂

And as far as GW2 being invisible, do you mean it doesn't show up in your Game Library? or what do you mean by invisible?

Thanks 🙂

  • SansDrewNear's avatar
    SansDrewNear
    6 years ago

    @iluminatethesky wrote:

    @SansDrewNear

    You're welcome, hopefully that works 🙂

    And as far as GW2 being invisible, do you mean it doesn't show up in your Game Library? or what do you mean by invisible?

    Thanks 🙂

     What I mean by that is that the game is literally invisible, I can’t see anything except my pc’s background and the origin client and yet my profile page says I’m playing. And when I click on the shortcut on my pc or even the start menu shortcut it just brings me back to the client. But PvZ BFN is a bit different. For the first time I play after the game’s download is complete, it lets me in but stays dark forever. And after that, the button shades out and doesn’t work. 

    • iluminatethesky's avatar
      iluminatethesky
      Legend
      6 years ago

      @SansDrewNear,

      Hmm, that's odd.

      Have you checked Task Manager as well, to make sure the game isn't running in the Background? If it's listed there, you should be able to force close it, then fully close out of Origin and try launching the game again.

      Did clearing the Origin Cache help at all?

      • SansDrewNear's avatar
        SansDrewNear
        6 years ago
        @iluminatethesky wrote:

        @SansDrewNear,

        Hmm, that's odd.

        Have you checked Task Manager as well, to make sure the game isn't running in the Background? If it's listed there, you should be able to force close it, then fully close out of Origin and try launching the game again.

        Did clearing the Origin Cache help at all?

        @iluminatethesky  Thank you so much, everything works again(after clearing the cache)!!!! 

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