In case anyone is interested. I had that same issue and did what ExLo05 suggests here:
I had the app's language set to Spanish. I switched it to English. I reinstalled the game (plants vs zombies) and it finally worked well
3 august 2023 still not working opened my request almost 2 month ago. my money are gone tho
I also have this issue. Ticket has been opened:
162bcb99-57e1-484d-ad67-80742d3b6487
I have about 200 hours of playtime in this thing back when I was using Origin and now it's not even letting me start it. Tried uninstalling and reinstalling, made no difference.
Sort it out, EA!
They don't care. But please do share when you get the same experience as all the rest of us, with the runaround garbage that is the so-called "support." It at least shows that it isn't just one person, it is all of us. I swear it was like messages were random. It was as if each new person who responded just picked a message from a list and said to themselves "eenie-meenie-miny-mo," before sending. Never was there an ACTUAL reply to a single question, just pre-filled text. And often it woild circle back around with a different person and the exact same message, verbatim. Round and round and round. After over 20 emails, I finally called my bank since my purchase was recent. I also opened up a complaint on the BBB, which EA has yet to respond to, although I presume I will get the brush-off there as well. I also posted on fb with screenshots of many of the emails that I recieved, I was hoping it would be shared and maybe eventually something would be done.
Please do share your experience with "support," here, I am sorry you're dealing with this nonsense too, but you're not alone!
