Community Admin
DICE TeamNOTE: this investigation is still ongoing and we don't consider this issue resolved
Hi all,
We're still looking into the performance issues you've reported to us on PC. We'd like to thank you for all the info you've provided to us so far. It's been a big help with the investigation.
In addition to the main info we've requested here, the following information would help us speed up the investigation:
Thanks again for your help on this. We'll keep you updated in this thread as more information becomes available.
I've tried to share some states. (Record is good and low frame rate is because of PVZ.)
This is what i experience instead of enjoying your great game. ☹️
Video on Youtube:
Community Admin@mahdi_programmer Thank you, that's an excellent video.
@Kaappis Thank you, that's also great info.
@WildaCZCZCZCZ Hey, I see you made it in as I was writing. Can you link your dxdiag report too?
If anyone else can provide clips and context, as requested here, that will be very helpful.
Yeah, sorry, here it is:
System Information
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Machine name: DESKTOP-7UVN891
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq Pro 6300 MT
BIOS: K01 v03.07 (type: UEFI)
Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16328MB RAM
Page File: 3980MB used, 14779MB available
DirectX Version: DirectX 12
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
DxDiag Version: 10.00.18362.0267 64bit Unicod
For me it seems to be network related problem. Single player is fine, but with multiplayer I get these lag spikes (or stutter/skipped frames). Giddy park is the worst, as seen on these videos:
If we could see our and other players ping/connection, it would help determine if this is the problem. Setting everything to low gets me more fps, but doesn't help with this.
Heya, here it is, a clip and dxdiag:
Processor: Intel Core i5-3470
CPU: 3.2 GHz
DirectX 12
Windows 10 64bit
video on youtue: https://youtu.be/5bAI9LJd3PU
As you can see, my FPS is around 10, when i start sprinting it automatically stops, and with 80s Action hero i can barelly shoot. (this happens with every character., sorry for my bad english, i am czech.)
Hello, i was able to record some footage of the stuttering issues, but the sizes of the files were too big to put them directly in the post so I uploaded them on Mediafire, hope it doesn't bother you that much.
Hub recording: http://www.mediafire.com/file/w5tdtileopppcib/Hub.mp4/file
Turf Takeover recording: http://www.mediafire.com/file/m5i8ocnbskmwngm/Turf_Takeover.mp4/file
I've attached my dxdiag info
