[PC] Performance Issues Relating to PvZ GW2

@dreclub 

Thank you!  From your file, this is what I can see.

• RADAR_PRE_LEAK_64: This is typically associated with memory leaks
• APPCRASH: This indicates that the GW2 application crashed. The logs show that this occurred multiple times. The fault code c0000005 
• BEX64: This is a Buffer Overflow Exception, indicating that the AdobeCollabSync program
• ScriptedDiagFailure: This error appears to be linked with the Microsoft Windows Network Diagnostics tool.

There is not a lot with the game, but with memory leaks, and Windows error codes, here are the steps I would take with your game.the AC could be a cause but its a security program, so something on your Windows may simply not like it. I've uninstalled and reinstalled it through the EA app and Steam and cannot repro it. I have just a basic Windows install too.

I would first uninstall the game (some of these you have already done)

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues
• Check for Windows Updates
• Check for GPU updates
• Run the System File Checker tool
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Change UAC Controls within Windows (change back once tested)

Once these are performed, reinstall the game and test it.

@CatNugget160 Thank you! Here is what I found!

First, I noticed that your GPU drivers are out of date. I would update those first! Check for GPU updates

1. Missing Binary: LxssManager.dll - The Windows Subsystem for Linux (WSL) uses this file for its operation. If it's missing, it could cause problems. You may need to reinstall WSL

2. Windows Update Service Crash: The svchost.exe_wuauserv process is related to the Windows Update service

3. Application Crashes: The PVZ.Main_Win64_Retail.exe, krita.exe, and SonicGenerations.exe crashes 

4. Memory Leak: The RADAR_PRE_LEAK_64 and RADAR_PRE_LEAK_WOW64 events suggest there might be a memory leak in your system

As this one deals with some missing Windows files and Linux issues, it is causing issues with the app and the game. I would start with the following below.

First, uninstall the game. You need to start over:

• Run the System File Checker tool
• Check for Windows Updates
• Check for GPU updates 
• Windows troubleshooting tools
• Guide for Troubleshooting Graphics issues
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues

Once the system is cleaned out, reinstall the game and test it.

@ergo79 Thanks! There are a few things happening with the system. Everything below is what I pulled from the error report!

1. APPCRASH Errors:

   • gw2.main_win64_retail.exe: This executable has crashed multiple times.
   • Fault bucket IDs:
     • 1268422161405590747
   • Error Codes:
     • c0000005 (Access Violation)
     • Faulting Offset: 000000000024c1dd

2. RADAR_PRE_LEAK_64 Errors:

   • steamwebhelper.exe: This executable encountered a pre-leak error.
   • Fault bucket ID: 1656743694097709690
   • Titanfall2.exe: This executable also encountered a pre-leak error.
   • Fault bucket ID: 1290843497229158255

From the file and the number of errors, the below is where I would start:

• Run the System File Checker tool
• Check for Windows Updates
• Check for GPU updates
• Windows troubleshooting tools
• Guide for Troubleshooting Graphics issues
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)

For Testing (Optional)

• Put your device in a Clean Boot then launch the game
• Try the Game in different Compatibility settings
• Try Safe Mode with Networking
• Try a new Windows Account
• Change UAC Controls within Windows (change back once tested)

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues