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Hey, folks
There are multiple reports of GW2 having performance issues with the PC. As there are many different issues being reported, we need to get some info from you.
Can you attach a DxDiag?
With support being limited, troubleshooting will also have its limits to what can be done.
Once we have the above file, we will be responding as we can to each of you!
Cheers!
Here's mine :D
- EA_Shepard2 years ago
Community Manager
@CatNugget160 Thank you! Here is what I found!
First, I noticed that your GPU drivers are out of date. I would update those first! Check for GPU updates
1. Missing Binary: LxssManager.dll - The Windows Subsystem for Linux (WSL) uses this file for its operation. If it's missing, it could cause problems. You may need to reinstall WSL
2. Windows Update Service Crash: The svchost.exe_wuauserv process is related to the Windows Update service
3. Application Crashes: The PVZ.Main_Win64_Retail.exe, krita.exe, and SonicGenerations.exe crashes
4. Memory Leak: The RADAR_PRE_LEAK_64 and RADAR_PRE_LEAK_WOW64 events suggest there might be a memory leak in your system
As this one deals with some missing Windows files and Linux issues, it is causing issues with the app and the game. I would start with the following below.
First, uninstall the game. You need to start over:
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Once the system is cleaned out, reinstall the game and test it.
- CatNugget1602 years agoNew Novice
So i Factory Reset my PC and it works fine now!
Hoooray! 🤓- EA_Shepard2 years ago
Community Manager
Hi @CatNugget160, Thanks for letting us know! Sorry it had to come to that but good to know it is working for you!
Cheers!
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