So I own the standard edition of Plants Vs. Zombies. Installed it today after not having it installed for a long time. Now it's giving me an error message saying it can't activate Plants Vs. Zombies game of the year edition.
That's not what I own, or what I am trying to play. It's asking me for a product key. I tried to enter the product key for my edition of the game, but I can't even get to that part. When I click the "Enter product key" button, it says "An error has occurred. We've noticed your computer is offline." and tells me I need to be online to activate my product. Clearly I am not offline. Neither is my EA app.
I've tried repairing the game. Uninstalling/Reinstalling. Turning EA app offline and back online again. Also turned off EA app completely and relaunched. None of these have worked.
What can I do to resolve the issue?
I have the exact same problem. And tried the same things. Can someone help?
It does not seem, that the support is going to help us soon.... I mean i understand that they don't put all their ressources on an 5$ game, to get their own DRM caused bug fixed... but not answering for a week isn't a good thing. One more time EA dissapoints me pretty much..
Community ManagerHey, all.
Wanted to follow up on this one. This issue is not one support can resolve for you. Having support send players to the forums won't get it fixed either as Community Managers cannot fix these types of issues. These are fixed by the games teams for each game.
This issue has been escalated as this error has affected more than just this title. Once there is an update on this one we will post that info here!
Cheers!
It simply takes too long. This is a game (most) people paid for and cannot play it. Wow.
