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I hope EA officials can see my speech. Hello, I am very fond of the PVZ series of games, and I have also purchased GW2 and PVZ: Bfn from your gaming company. It can be said that this series of games has been with me for a long time. After work, I believe that some people will use playing video games to relieve the hard work of the day. Of course, I am also one of them. However, when I go home from work all day and open PVZ: BFN, I actually found out that my game account was hacked. The hacker invaded my game account through a series of operations and modified its game level. Later, they also cut off my game channel without authorization and froze it, causing me to be unable to access BFN. This made me very distressed. Later, I also learned about the illegal tools used by the hacker, but I was also unable to access BFN, so I want to get help from your game company.
Of course, I am not the only player in the BNF game who has been attacked by hackers. There are many, and we cannot fight back against hackers. Only you can do this. Please help PVZ: BFN. You should know that this series of games is almost everyone's childhood. I believe you have played PVZ before, why don't you persist in doing it? You should know that there are still many people looking forward to the updates and optimizations of the game,
The problem I am currently facing is like Figure 1. When I start the game, my screen keeps getting stuck in the blue loading screen, and after a while, it automatically returns to the initial interface and displays as shown in Figure 2. I can't even enter the game hall.
Please, I hope you can repair PVZ BFN like repairing PVZ GW2, because that repair was very successful. It can be imagined that PVZ: BFN has almost become the world of illegal hackers, and the current game environment has become less "harmonious" because hackers are very rampant, because they can even freeze players' game accounts and cut off the connection between the game and the server at will, Modifying the player's character level, these hackers are simply terrible. I really hope your game can manage PVZ: BFN well
- EA_Shepard2 years ago
Community Manager
Hey, everyone,
Currently, there are some players who are having a similar issue in BFN as those did in GW from the reset thread here!
There seem to be a few issues happening.
Maxed out characters
Reset Characters
"Banned" access limiting which modes you connect to.
If you are receiving one of these, please post the following info below. We need this info to pass along to the team so that they can check this out. If your info is not listed, they wont know which account is yours or what logs to look into, so please post as much info as you can.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Which Mode is this happening in?
- Date this issue started (is it still happening?)
- Any other errors?
- If possible, share a Screenshot or Clip:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- GPU model and driver version:
- Region:
- LU0YAN2 years agoRising Rookie
EA App/Steam/Epic: EA
EA ID:MikuMikuooo/Steam user ID:maoduoli613
The incident occurred on February 26,it is still happening
the EA App Error Report ID:35a53378-8e17-431a-ac08-d853bb77c84e
Still happening.
Windows OS:11
Windows OS version:23H2
GPU model and driver version:Nvidia GeForce RTX3060i;
Region: HongKong
Are you using an internal or external drive? Internal
Are you using an HDD or SSD?SSD
Any other errors? Noregion:HongKong
- mayabeastgod15422 years agoRising Rookie
@EA_Shepard Thanks for your attention, but before I report my information, I want to report a serious bug about the Frostbite engine, which you use to produce shooting games.
We know you use a hidden personal ID (PSD) to identify and read player's account archives and information. Normally, we cannot see it; we only see the player's username in EA, but hackers can see the player's hidden personal ID (PSD) with the CE memory viewer. And they will modify their PSD and username to someone else's in the game, and then refresh the game so they can view other player's accounts and modify other player's game data.
This is a very serious issue because we cannot tolerate other people to view our account and modify our game data. Please share this information with the EA programmers and ask them to fix this bug; otherwise, there will still be other people who will suffer from this issue endlessly, and we will have to report them again and again.
- mayabeastgod15422 years agoRising Rookie
- EA App/Steam/Epic: EA
- EA ID/Steam user ID: R_yuduoduo-capra
- Date this issue started (is it still happening?) 12.11.2023
- Any other errors? NO
- If possible, share a Screenshot or Clip: https://ibb.co/jGF8btL This screenshot is shot in December 2023 but now my level cannot be seen because i cannot log in the game.
- Attach the EA App Error Report ID: 679e4d3b-47f5-4e4e-83b4-2b3375a29ea7
- Windows OS: Windows 11
- Windows OS version: 21H2
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- GPU model and driver version: NVIDIA GTX1650 537.13
- Region: China
- 2 years ago
- EA App/Steam/Epic: Steam
- EA ID: UrBoiiJimmy/Steam user ID: 76561198166860524
- Which Mode is this happening in? I was hacked while playing Weekly Event
- Date this issue started (is it still happening?) 11.04.2024 It's still happening
- Any other errors? No
- If possible, share a Screenshot or Clip: https://ibb.co/p2Fd3r0
- The EA App Error Report ID: 152bf43d-26d9-400c-99b5-e4f9139edad2
- Windows OS:11
- Windows OS version:22H2
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? HDD
- GPU model and driver version: NVIDIA GeForce RTX 2060 31.0.15.4633
- Region: Europe
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