[PC] PvZ Error Failed to Open File
My much played Plants vs. Zombies stopped working this weekend. Every time I try to start the game I get a "Error reading user file" "Invalid user file."
I had not changed the games or removed any...
Forum Discussion
Yes, here it is.
EA_Shepard
Community Manager
Community ManagerSee if the following helps with this one.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Then:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Move the "License" folder to your desktop.
Okay, I tried this and was able to delete most of the temp files. But I do not have a EA folder, because I bought this game from PopCap before you owned them. I tried opening that folder instead, it doesn't have License folder, just "cached" and "drm" (both date to 9/22/2012, I think when the game was installed on this machine) and a "userdata" folder 2/10/2024. Also a Microsoft Edge "updates" item from very recent that contains nothing and I deleted but reappears when I try to launch the game (and get the same error screen).
I should clarify, the Popcap Games folder has folders for PlantsVsZombies, ZumasRevenge (which is working fine), ".system" also 9/22/2012, and two new .dat files. I opened the PlantsVsZombies folder and that's what I outlines in my previous reply.
- EA_Shepard
@maddydumont Owning the game then vs now wouldn't make any difference. When you install the game through the EA app, it will create or should create an EA Games folder by default. If you install it through Steam, it may add it to another location but the license folder should populate regardless of when the game was purchased.
When you go into the programdata folder on your drive you aren't seeing an \Electronic Arts\EA Services folder at all. Do you have more than one drive?I just installed it on a new machine and it populated the moment I started downloading the game.
Why would I download the game again? It's been there all this time. There is no EA folder because I bought and downloaded it from PopCap, I never downloaded it again from EA, and I don't think I should have to. I just like playing this one higher level game over and over again and I don't want to start again. It's a mental health coping tool for me and I am really missing it, this is why I'm trying to fix this and get back to playing it.
So, please clarify, do I have to download it again from EA?
Thanks for your help,
Maddy
