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yoyogemer976's avatar
yoyogemer976
7 years ago
Solved

plants vs zombies battle for neighborville crashing when it is opened

when i open plants vs zombies battle for neighborville there is a black screen and then it crashes. does anyone know how to fix this? i already tried deleteing my cache running it as an administrato...
  • LamarLD's avatar
    LamarLD
    7 years ago
    @HexaTropgros Hey i fixed my problem guys! try starting origin as an adminstrator and then go to your gamefiles and open there the PVZBattleforNeighborville.exe as an adminstrator 🙂 I'm super happy that it worked i hope it does for you all too!
RiderrKek's avatar
RiderrKek
7 years ago

But not working for me☹️

Already sent DxDiag.txt in this faq

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@RiderrKek 

Your BIOS is from 2012. We've seen a lot of success from players avoid crashing when they update it, however you'll want to be extra careful when you're doing that process to avoid any problems for your PC. Seeing that it's from 2012, it's very possible updating that could resolve it if you've gone through a lot of the basic troubleshooting steps in the forums and link below.

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

  • chrisct78gr's avatar
    chrisct78gr
    7 years ago
    @EA_Blueberry Have you informed the developers of this problem and do you know if they are going to fix it with the early October update ? I haven't seen the problem being mentioned at all on the Trello board
      • chrisct78gr's avatar
        chrisct78gr
        7 years ago
        @EA_Blueberry Ok thx , do you want a video of what happens when I start up the game ?( Anti cheat window then black screen and then the game crashing ?)
  • RiderrKek's avatar
    RiderrKek
    7 years ago

    Yes, bios is from 2012. BUT IT IS THE LATEST UPDATE! Every game on my computer starts perfectly, besides this game. Maybe problem is not from bios, don't you think?(I'm hinting at the developers)

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