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We're gathering information from PC users in this post which is stickied at the top of the Tech Issues board.
The PvZ team is also using a Trello board to highlight what they're currently prioritizing. That can be found in the link below.
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- 7 years ago@EA_Blueberry Ok thx , do you want a video of what happens when I start up the game ?( Anti cheat window then black screen and then the game crashing ?)
- EA_Blueberry7 years ago
Community Manager
Are you able to launch the game from another new or existing Windows user account as administrator? What you're describing is something related to admin permissions, anti-virus, or another program/software interfering with Origin/EAC when it is trying to launch. We stumble across this weekly for a variety of games.
Programs that Conflict with Origin
https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/
- 7 years ago
I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉
- EA_Blueberry7 years ago
Community Manager
@RiderrKek wrote:
I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉
Great to hear! We've also seen other games experiencing launching issues or their game settings reset when they're on a Windows username with non-English characters.
Thanks for letting us know, @RiderrKek - 6 years ago
I am sorry for my language right now already, but I am sick of trying to fix the game or my laptop. I've been sitting here for an hour trying to fix it but because of those damn unnecessary windows updates I am not able to change my username to one with just english letters and why in hell is that even a damn thing in a game while every single other game works perfectly fine, what is the problem??????????
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