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yoyogemer976's avatar
yoyogemer976
7 years ago
Solved

plants vs zombies battle for neighborville crashing when it is opened

when i open plants vs zombies battle for neighborville there is a black screen and then it crashes. does anyone know how to fix this? i already tried deleteing my cache running it as an administrato...
  • LamarLD's avatar
    LamarLD
    7 years ago
    @HexaTropgros Hey i fixed my problem guys! try starting origin as an adminstrator and then go to your gamefiles and open there the PVZBattleforNeighborville.exe as an adminstrator 🙂 I'm super happy that it worked i hope it does for you all too!
chrisct78gr's avatar
chrisct78gr
7 years ago
@EA_Blueberry Ok thx , do you want a video of what happens when I start up the game ?( Anti cheat window then black screen and then the game crashing ?)
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@chrisct78gr 

Are you able to launch the game from another new or existing Windows user account as administrator? What you're describing is something related to admin permissions, anti-virus, or another program/software interfering with Origin/EAC when it is trying to launch. We stumble across this weekly for a variety of games.

Programs that Conflict with Origin

https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

  • RiderrKek's avatar
    RiderrKek
    7 years ago

    I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago
    @RiderrKek wrote:

    I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉

    Great to hear! We've also seen other games experiencing launching issues or their game settings reset when they're on a Windows username with non-English characters. 

    Thanks for letting us know, @RiderrKek 

  • EinsDonSoereno's avatar
    EinsDonSoereno
    6 years ago

    I am sorry for my language right now already, but I am sick of trying to fix the game or my laptop. I've been sitting here for an hour trying to fix it but because of those damn unnecessary windows updates I am not able to change my username to one with just english letters and why in hell is that even a damn thing in a game while every single other game works perfectly fine, what is the problem??????????

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