Forum Discussion

6 years ago

Solved

plants vs zombies battle for neighborville crashing when it is opened

when i open plants vs zombies battle for neighborville there is a black screen and then it crashes. does anyone know how to fix this? i already tried deleteing my cache running it as an administrato...

LamarLD
6 years ago
@HexaTropgros Hey i fixed my problem guys! try starting origin as an adminstrator and then go to your gamefiles and open there the PVZBattleforNeighborville.exe as an adminstrator 🙂 I'm super happy that it worked i hope it does for you all too!

EA_Ataashi

EA Staff (Retired)

6 years ago

Hey @yoyogemer976

I'm sorry to hear about your issues with launching the game ☹️

Could you please post your DxDiag report so we knew a bit more about your hardware?

Thanks!

/Ataashi

BloodShed1221

6 years ago

I'm having the same problem so i'll also attach my dxdiag file also. I hope i get some help this time.

DxDiag.txt117 KB

Jonadoe90
6 years ago
@BloodShed1221 file mou ellinas kai esu?
- BloodShed1221
  6 years ago
  nai ellinas kai ego
  - Jonadoe90
    6 years ago
    i also made a video maybe will help someone--->https://www.youtube.com/watch?v=yLGHd16K3jk&feature=youtu.be
holger1405
Hero+
6 years ago
@BloodShed1221

Do you lunch Origin as an Administrator? If not try it. (Right click the Origin shortcut > Run as an Administrator.)

There are newer drivers for both, the Intel and the AMD GPU for your notebook on the Dell website available.

Install the Intel driver > reboot > install the AMD driver > reboot > test.

@Jonadoe90

Your Windows user name is in ASCII letters? If not create a new Windows user account (Administrator) use only ASCII letters in the username > reboot > log on to the new account > test.

Do you lunch Origin as an Administrator? If not try it. (Right click the Origin shortcut > Run as an Administrator.)

If that don't helps preform a clean boot and test the Game in clean boot mode.
- Jonadoe90
  6 years ago
  @holger1405 nothing works i try everything litterally everything in this forum!
- Jonadoe90
  6 years ago
  @holger1405 i finally find the solution...here are the steps... 1)i change windows language to English 2) i create new windows account with name of ASCII letters and with administrator permmision.3)i log in new account and run both origin and pvzbattleforneighburville.exe as administrator and it works perfectlly...if anyone needs help with it i can carry you!!
- jorry1234
  6 years ago
  Did they ever fix the problem with non-ASCII characters in user names or is that still crashing on startup?
  - SkorpTheDopE
    6 years ago
    Nope it took my 3 days to understand that and play the gane
holger1405
Hero+
6 years ago
@BloodShed1221

If you don't mind, I would like you to test this without setting the system to English.

So, please create a new Windows user account (Administrator) use only ASCII letters.

Reboot > log on the the new account > run Origin and the game as Administrator.

Thanks in advance!