Plants vs Zombies Battle For Neighborville System Requirements

Hey @DJAstro58

Sorry to hear about this.

Can you try these steps?

1. Close any Background Apps: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

2. DIsable your Anti-Virus, and make sure Battle For Neighborville has access with your Firewall

3. If you're using an Nvidia GPU, try disabling Scaling in the Nvidia Control Panel

4. Make sure your Drivers are up to date: https://www.nvidia.com/Download/driverResults.aspx/151275/en-us

5. Create a new Temporary Windows User Account, and see if you're able to launch the game under that Account

6. Run Origin and Plants vs Zombies as Administrator

7. Clean Boot: https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Let us know if this works for you.

Thanks 🙂

- iluminate

Hey @iluminatethesky 

Thanks for the suggestions. I'm sad to inform you that I still have the same issue even though I tried all your steps (except 3 and 4 as I have no Nvidia products in my computer). I dont know if it helps or not, but yesterday whilst waiting for a response, I reinstalled Garden Warfare 2, and when I launched it there was no problem in getting into the game, which just makes me wonder if it's an issue with Battle For Neighborville itself (since it hasnt fully released yet). My origin library only consists of GW2 and Battle for Neighborville. Do you have anymore suggestions for me, or is there anything I could provide you with to help you get more of an understanding of the situation?

Thanks!

@DJAstro58

Sorry to hear those steps didn't work out for you.

Are you currently running the latest version of Windows, Update 1903?

https://support.microsoft.com/en-us/help/4505057/windows-10-update-kb4505057

You can also try disabling your Anti-Virus.

Thanks 🙂

- iluminate

@iluminatethesky 

Yes, while i was updating my drivers, I got the latest windows update for my PC as well. And as for my Antivirus, it has already been disabled as it was one of the first things I tried doing to fix the problem. Any other suggestions? And do you know if this seems to just be a problem with the game and not something wrong with my computer? 

Thanks again

@DJAstro58

I don't believe it's an issue with the game.

I play on PC as well, and haven't had any issues launching it recently.

Do you mind posting a DxDiag, so we can take a look?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Thanks 🙂

- iluminate

@iluminatethesky 

Okay! here it is. Also thanks for your help so far 🙂

@iluminatethesky 

Oh, I didn't even see that they had a page for requirements, my bad 😞. Is this the reason as to why my game just won't even let me open it? I ask because i have multiple games where my PC doesn't meet minimum requirements, but I can usually open them up and play them and have a steady FPS. I guess i'm just surprised that because of my CPU, the game refuses to open. Is this the final verdict to my problem, or is there anything else?

Thank you once again

@DJAstro58

No worries.

The steps that I've provided, are the only ones that I know of at the moment. Generally, at least one of them works.

If you'd like to see if there's anything else you can do that I might have missed out on, you can contact Support via Live Chat to see if they're able to assist you.

https://help.ea.com/en/contact-us/

Feel free to keep me posted here as well, if anything changes.

Thanks 🙂

- iluminate

@iluminatethesky 

Thank you so much for all your help, I'll look into upgrading some of my parts, and by the time the game fully releases I'll hopefully have this all sorted out, and I can play. If not, I'll make sure to tag you on this post and give you all the info you may need to help me look into the problem. Once again thank you, and have a nice day 🙂👍