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charlzmOG's avatar
charlzmOG
6 years ago
Solved

Plants vs Zombies Game of the Year Edition - unlock code doesn't match system

I purchased the original PvZ for PC from Popcap back in 2010.  At some point, the game stopped launching and I had to get a new download from iWin/Pogo, which was the new apparent manager/owner of th...
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @charlzmOG 

    PvZ can be launched through the Origin client which can be downloaded here. (This is required to launch EA games on PC)

    Please give our Support team a shout so they can help locate the account your game is on so you can get back onto the lawn. This falls under account recovery in which our forum team unfortunately can't assist with because of account security reasons.

    Click here to contact an EA Advisor

charlzmOG's avatar
charlzmOG
6 years ago

I don't know what an Origin client is. 

I bought the game from PopCap in 2010.  I have contacted EA help, iWin help and Pogo help and so far, none of the SIX interactions I have had with customer service reps has produced a working solution.

The closest I have come is that i have been instructed by EA to delete certain files on my system.  I did.  The game starts BUT it needs to contact PopCap's website to verify.  Since EA has purchased and dismantled Popcap, the game cannot "phone home" to authorize so I have a game I can play in trial mode only.

Your "solution" is not a solution, thanks.  

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@charlzmOG 

PvZ can be launched through the Origin client which can be downloaded here. (This is required to launch EA games on PC)

Please give our Support team a shout so they can help locate the account your game is on so you can get back onto the lawn. This falls under account recovery in which our forum team unfortunately can't assist with because of account security reasons.

Click here to contact an EA Advisor

  • charlzmOG's avatar
    charlzmOG
    6 years ago

    After a total of eight email correspondences and no help from EA at all for almost a month, I finally found a playable version of the game on an archival website and downloaded it.  Now I am playing the game I own, even if it's a different copy.

    Thanks for the info on the Origin client, but I don't think I want anything to do with EA ever again.

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