Forum Discussion

287368's avatar
287368
9 years ago
Solved

Plants vs zombies garden warfare 2: Black screen

So, i have problems with PVZ GW2, but you know that, because you read the title. When i run the game, all i get is a black screen. My specs are high enough to run this game, and i don't want to los...
  • lookinin's avatar
    lookinin
    9 years ago

    I had the exact same thing happen to me after playing the game for nearly  1 1/2 years on Windows 10. I contacted ea support via chat and they gave me a whole list of things to try. None worked. It was very frustrating. I updated then downgraded my drivers; switched graphics cards; tested the memory; reinstalled Windows - nothing worked.  Then when I chatted with a second tech support person he suggested as a last resort to try creating a new user in Windows. I did that, logged in as the new user and the game loaded and played just fine.  So if your running the game on Windows 10 and think you've tried everything, give this a shot. 

Anonymous's avatar
Anonymous
9 years ago

I just downloaded the PVZ GW2 free trial and I am also getting this.  Upon launching the game, it goes fullscreen and shows only black with sometimes a very large flickering mouse pointer.  It looks like it incorrectly went into a very small screen resolution.  Alt+tabbing so focus is given to some other program restores the screen resolution and the game renders correctly, but as soon as I try to interact with the game, giving it input focus again, it reverts to solid black screen.

Attached is my dxdiag.

lookinin's avatar
lookinin
9 years ago

I had the exact same thing happen to me after playing the game for nearly  1 1/2 years on Windows 10. I contacted ea support via chat and they gave me a whole list of things to try. None worked. It was very frustrating. I updated then downgraded my drivers; switched graphics cards; tested the memory; reinstalled Windows - nothing worked.  Then when I chatted with a second tech support person he suggested as a last resort to try creating a new user in Windows. I did that, logged in as the new user and the game loaded and played just fine.  So if your running the game on Windows 10 and think you've tried everything, give this a shot. 

  • EA_Archi's avatar
    EA_Archi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    Hello @lookinin and thank you for sharing your solution with us here. I know how tiresome PC troubleshooting can be, and both your patience and desire to solve this are appreciated. Enjoy the game and let us know if there is anything else we can do for you. 

    Cheers,

    Archi

    • rimq_btw's avatar
      rimq_btw
      8 years ago

      Yes , got the same problem . I bought ORIGIN ACCES for GW2 and CANT play . Black screen on start . Please help

    • Anonymous's avatar
      Anonymous
      8 years ago

      hello iv got black screen on plant vs zombies garden warfare 2 my pc spec . cpu i7 2600 3.40GHZ . gpu GTX 980 4gb . ram 16gb. windows 10. all drivers up to date I should be ok to run this

  • love11qwe's avatar
    love11qwe
    8 years ago

    I Tried This And It Didnt Work, Are You Sure You Didnt do anything else That Could Have helped it start Up leading up to this time?

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,654 PostsLatest Activity: 5 hours ago