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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

Plants vs zombies heroes compatable

Why is the update not compatible with a Samsung galaxy s7?
  • EA_Barry's avatar
    EA_Barry
    8 years ago

    @donohuge961

    I have seen the following steps help with this issue previously, let us know if they work for you here, thanks.

    1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
    2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
    4. Reboot the device before retrying the game
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@donohuge961

I have seen the following steps help with this issue previously, let us know if they work for you here, thanks.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying the game

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