Plants vs. Zombies not booting up

Despite a small booting hiccup, Plants vs. Zombies runs smoothly and is still super fun once it’s up!

Regards : Gulab.pk

That's odd. I'm on Windows 11 as well, but I had both those folders. Maybe try uninstalling the game, then the EA app, then reinstall both?

Thanks for the help Woopah1210, but I'm on Windows 11 and there is no folder called EA Services, nor is there a folder or file called license (and yes, I have the "Show hidden files, folders and drives" option checked).  I checked in "Electronic Arts" and in EA Games and searched sub-directories as well.

I think you should not bother with EA support. Sometimes they close tickets even while the problem has not been solved yet. However, I followed these steps from the post that IstheGold1s sent me and it worked fine. Here are the steps:

1. Close/Exit the EA app.
2. Open Windows File Explorer and copy & paste this 'url' into the address bar: C:\ProgramData\Electronic Arts\EA Services\License.
3. If you can't copy/paste this 'url', you can enable the "View hidden files and folders in Windows" option.
4. In the "License" folder, where you should be if you've followed the above-shared steps, delete all files that you can see.
5. If you can't see any, please enable the "View hidden files and folders in Windows" option.
6. Open the EA app again and perform an App Recovery. This is in the Help menu from the bottom left corner.
7. Try to launch the game again, the game should now work.

This is NOT a solution.  I had the game running for over a year with no issues until the EA App was "updated", then this started.  I created a ticket on Feb 24 2025, received an answer that "a Game Advisor" would be contacting me shortly, but they never did, they just marked the issue as solved without ever sending me any information or advice to help repair the issue.

I tried:
- Checked firewall settings, PvZ and EA are both allowed for incoming and outgoing traffic
- Cleared the cache
- Uninstalled including scrubbing the registry of all tags for EA and PvZ and doing the same in the file system, the re-installed.  Still no Love...
- Uninstalled again and cleaned registry again, created a new login on EA, purchased PvZ again and downloaded both the App and PvZ from the links in the welcome email. Installed EA App (PvZ was present in my library, just clicked on it to download), checked the firewall settings again.  Sill no Love!

I'm on a PC running Windows 11 Pro in 64 bit, with an Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz, 2400 Mhz, 8 Core(s), 16 Logical Processor(s), 32 GB of RAM, and 2TB of flash drive.  The PC has not changed and the original PvZ ran on it without issues for over a year.

With so many complaints about this it is hard to understand that EA does not take this issue seriously enough to have someone look at it, or to answer trouble tickets.  Now I need a trouble ticket to fix the bugs in the trouble ticketing system as nothing happens when I submit new trouble tickets.

It did, actually. Thanks a lot! My game works normally now.

So, did it help you guys play GotY Edition?

EA_DanaB​ , EA_Dennis​  , EA_Mahonia​ michelrespawn​   - We are paying for a game we can't access!!!

EA_Shepard​ Hey, EA Shepard, can you help these people?