I asked around, the way it works on PS4 is the pre-order content is allotted to one account only, which I suppose defaults it to the main account.
I've been reading this thread since I'm also facing a similar issue. And I totally agree with all the consumers who are frustrated and angry. But I also understand why is it made this way.
So, EA made it this way to prevent others (by others I mean, anyone who isn't using your PS4) from logging into that PS4 and claiming the deluxe edition coins/characters to themselves. Then removing that account afterwards. That would mean that your friends could get the deluxe edition content by logging into your PS4 without buying it and that would make EA lose money this way.
But, I totally agree with everyone in here since EA DID NOT mention that in the PSN store page.
And for those who say that other games could have this or that. I'm sorry, but the majority of consumers are un-aware of such systems and methods.
I apologize for EA Jenni. But this is not an Acceptable Solution.
In my opinion, EA should patch the game and add an "additional content" in the store for those who purchased the Deluxe Edition. By downloading that "content" to your PS4, your main account + sub-accounts should benefit from all what Deluxe Edition has to offer. (I know that the problem I mentioned above could occur by this way too, but the majority of games do that).
Or, worst case scenarios, at least have the option to give it to one account only.
And let's not forget the pre-order bonuses.
@GammaX6 You are right about EA not letting anyone know in advance about this restriction; but let's face it, knowing the restriction, would you (or anyone else with a sub-account) buy the deluxe content or the pre-order? Exactly.
However, you are wrong on the manner in which the extra content is (or should be) distributed:
The extra content (deluxe & pre-order) is tied to the main PSN account used in the store (not even the account used to initially launch the game), and the content is not available to the sub-accounts controlled by this main account (although it should be). It has nothing to do with the actual, physical PS4. You can create extra local users but they each require their own PSN account to play. These accounts would not be getting the extra content unless they too purchase it.
Also, keep in mind that the content is delivered in a form of gift packs meaning it can only consumed once per account.
The real issue is EA decision to take the easy way out on what should essentially be a simple technical issue - for a managed (sub-)account lookup the eligibility for the extra content of the managing account. The only interesting case here is a sub-account that is converted to a main account, in which case it should not be marked eligible for the extra content without making the purchase directly but will retain the content if it claimed it while being a sub-account (this is consistent with the delivery method).
I understand what you're trying to say and you haven't said anything new that I'm not aware of.
I stand still to my opinion as they haven't mentioned that in their description in the PSN Store.
And because of that, I think they should do something about it for those who weren't aware and add cautionary statement in the PSN store for future purchases.
The pre-order issue is also there. So, EA wanted us to pre-order the game multiple times just to get that content? I'm sorry, that doesn't make sense.
As for me, I have never used the account I purchased PvZGW2 to access the Deluxe Edition's content or play the game. I don't mind it if they revoked my Deluxe Edition privileges for that account and gave me a redeemable code to use for the other account instead.
To me, I think this would make everybody happy here. As I'm pretty sure there are many disappointed costumers by this decision (not only in the EA forums).
I'm only frustrated because the "accepted solution" is an introduction to a bigger problem.
That means, "Hey consumers, you're wrong, we're right. You get nothing. Oh, and we won't do anything about it. Enjoy your Deluxe Edition". Without showing any official document that states we're all wrong.
Also, don't get me wrong here. I don't hate EA or PopCap for all this. It's only this decision. I respect all the people who worked on this project.
@GammaX6 We're in total agreement.
I think you missed the fact that I'm the OP and that I flat out rejected the so-called solution. I also pointed out (replying to @DeiSasori) that I think we're being ripped off here by EA.
However, I don't think it's a malicious, intentional or unsolvable problem.
I imagine that faced with the issue of preventing propagation of the DLC to ineligible users, someone at EA apparently decided that restricting the content to the main account is a good enough solution. I think they failed to realize that this game is played by many kids using sub-accounts (see many examples on this thread) and that this "solution" is going to * off many people (parents and kids). Also, some of us have multiple kids (each with their own sub-account) playing the game, making a solution in the form of delivering the content to just one (or the first) sub-account worthless as well.
My rather lengthy (and apparently unclear) post above was meant to point out that the problem isn't really a technical one. It's a simple enough matter to also restrict the content to the sub-accounts managed by the main account that purchased the DLC.
I'm frustrated as well, as I'm sure many others are: EA need to issue a patch resolving the issue instead of insisting on their obviously broken solution, and no, pointing out the restriction on PSN doesn't cut it, sorry.
In PlayStation Store now appears Deluxe content as Add-On for $9,95 (see attached) ¿What do you think about this? ¿Do you think that it is possible to buy this pack for the sub-accounts of my sons from my PSN main account, though that I have already buy the Deluxe edition?
