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Rhendyr's avatar
Rhendyr
10 years ago
Solved

Please update your Intel driver (crash before and after updates)

Hello, I keep getting messages telling me to update my intel driver, I've updated both my intel and amd video drivers to their latest versions, yet it keeps giving me the same msg, then when I launch...
  • Rhendyr's avatar
    Rhendyr
    10 years ago

    Well, I eventually got it to work. I went up to windows 10, to no avail, and the graphics drivers in win 10 was killing my Ark performance. So, I went down to Windows 8 and did a factory reset. In windows 8, (not 8.1), with Intel driver 9.17.10.2867 and AMD Radeon HD 8730m Driver 9.0.12.0 I can now get the game to load all the way through and connect to the servers. 

    The problem now arises that it's not normally recognizing my keyboard/mouse. I've gotten it to recognize them twice now by following the nvidia steps from another thread, but it's finicky about taking and only actually works some of the time, then when the game is closed I have to start it all over again. This seems like such a wide spread and prolific problem that it's seeming like a glaring hole in the coding rather than just a few isolated incidences. 

    UPDATE: Keyboard/Mouse fix: After posting the above, I discovered that with those drivers, I could get it to recognize my mouse/keyboard by alt tabing out, and going to my device manager. at that point I double click my AMD Radeon under the Display Adapters tab. For some reason, that works, the game then recognizes my mouse/keyboard from then on. Problem solved, it is a SOFTWARE problem. 

Anonymous's avatar
Anonymous
10 years ago

You needed to reset your Windows primary video device to be the Radeon, right from the get-go, or the game wasn't going to work.  The quality of Intel hardware is too poor to rely on, and the error message about any driver problem for Intel's IGP is a red herring.  The launcher couldn't see your Radeon working, that's why the silly business about the driver appears. 

Meanwhile, to try to use that very low quality mobile Radeon (I actually was surprised by how poor it is), you have to set the very lowest screen resolution, and most of graphics settings all the way down to the bottom.  It likely won't be highly satisfactory, though. 

 http://gpuboss.com/gpus/Radeon-HD-8730M-vs-Radeon-HD-5750

If the game still doesn't run, after that, you need the official customer support:

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281

Anonymous's avatar
Anonymous
10 years ago
@Gorath_the_Elder wrote:

{Snip!)  . . .

Meanwhile, to try to use that low quality mobile Radeon (I actually was surprised by the ratings for how poor it apparently is), you probably have to set the very lowest screen resolution, and most of graphics settings all the way down to the bottom.  If those benchmarks are right it likely won't be particularly satisfactory, though. 

 http://gpuboss.com/gpus/Radeon-HD-8730M-vs-Radeon-HD-5750

If the game still doesn't run, after that, you need the official customer support:

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281

You should check with the real experts now. 

  • Rhendyr's avatar
    Rhendyr
    10 years ago

    Well, I eventually got it to work. I went up to windows 10, to no avail, and the graphics drivers in win 10 was killing my Ark performance. So, I went down to Windows 8 and did a factory reset. In windows 8, (not 8.1), with Intel driver 9.17.10.2867 and AMD Radeon HD 8730m Driver 9.0.12.0 I can now get the game to load all the way through and connect to the servers. 

    The problem now arises that it's not normally recognizing my keyboard/mouse. I've gotten it to recognize them twice now by following the nvidia steps from another thread, but it's finicky about taking and only actually works some of the time, then when the game is closed I have to start it all over again. This seems like such a wide spread and prolific problem that it's seeming like a glaring hole in the coding rather than just a few isolated incidences. 

    UPDATE: Keyboard/Mouse fix: After posting the above, I discovered that with those drivers, I could get it to recognize my mouse/keyboard by alt tabing out, and going to my device manager. at that point I double click my AMD Radeon under the Display Adapters tab. For some reason, that works, the game then recognizes my mouse/keyboard from then on. Problem solved, it is a SOFTWARE problem. 

    • Rhendyr's avatar
      Rhendyr
      10 years ago

      After posting the above, I discovered that with those drivers, I could get it to recognize my mouse/keyboard by alt tabing out, and going to my device manager. at that point I double click my AMD Radeon under the Display Adapters tab. For some reason, that works, the game then recognizes my mouse/keyboard from then on. Problem solved, it is a SOFTWARE problem. 

    • Click_to_enter's avatar
      Click_to_enter
      9 years ago

      Thank You, Thank You, Thank You! The device Manager trick worked. I can finely play PvZ.

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