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BonelessBacon40's avatar
BonelessBacon40
10 years ago
Solved

Pre-Ordered PvZ GW2 Deluxe and they gave me Standard Edition.

I bought AND paid for the DELUXE EDITION of PvZ GW2, which in Canada, was about $92.00 taxes in with EA Access. The Xbox Store is telling me that I own the STANDARD EDITION when I CLEARLY PAID for De...
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    @BonelessBacon40 - have you double checked the xbox store again to see if you can download the deluxe content + checked in-game? XBOX issues seem to be clearing up.

    *edit* - you may need to go to uninstall under manage game but don't actually uninstall it. If you then go back to manage game hopefully the content will show up for download.

    Thanks,

    - Andy -

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 years ago

@BonelessBacon40 - have you double checked the xbox store again to see if you can download the deluxe content + checked in-game? XBOX issues seem to be clearing up.

*edit* - you may need to go to uninstall under manage game but don't actually uninstall it. If you then go back to manage game hopefully the content will show up for download.

Thanks,

- Andy -

BonelessBacon40's avatar
BonelessBacon40
10 years ago

I will check when I get the chance again. Thanks.

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    10 years ago

    @BonelessBacon40 - no worries. Just a heads up I've edited my post to include:

    "you may need to go to uninstall under manage game but don't actually uninstall it. If you then go back to manage game hopefully the content will show up for download."

    We've had one user report to us that this fixed the issue for them.

    - Andy -

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