Forum Discussion

djcatskratch's avatar
12 years ago

Pressing Home Button on Xbox One causes console to lose video input

I just wanted to submit this issue I've had happen several times now. 

Twice when pressing the Home Button on the Xbox One Controller, the screen will start to flicker for a second and then I lose all video signal on my Xbox One. I can hear sounds and the console is still accepting controller inputs because I can hear the audio. The only way to resolve this is to hold down the power button on the front of the console and do a hard reboot. 

This has only occured while playing this game and I am worried this is going to have some detrimental effect on the Xbox One. Hoping that a patch will resolve this issue in the future because I am not wanting to continue playing the game because I don't want this to have a long term effect on the Xbox. Thank you for your time in reading this. 

2 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    This is a bug in the february system update.

    to fix press and hold the power button on the console for 10 seconds until console shuts down.

    when light on power brick turns orange disconnect the power for a few minutes then plug back in.

    This time it should be fixed but if it happens again put the console in energy saving mode as the bug is related to instant on mode.

    This bug should get fixed in the upcoming march system update so just use energy saving until then.

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