Problem when getting gems from ads
Ever since the game updated to version 1.32.11 I haven't been able to obtain the free five gems you get per ad. When I finish viewing the ad and exit to receive the gems it marks it down as an error...
Forum Discussion
EA_Atic
DICE Team
DICE TeamThanks for the report @Porucznik_Kopula 🙂
What os version do you have on your Samsung Galaxy A7?
If I understand it correct you can keep doing that ad?
Last question, what kind of error message do you get?
/Atic
@EA_Atic- I also am NOT seeing the Free Gems option since getting updated to v. 1.32.11. I also have not gotten an option to watch an add if I lose a Daily Challenge. I had cleared my cache and reset my Ad ID.
I am on a Huawei Nexus 6P, running Android v. 7.1.2 .
My players ID is 1002732885849.
Grrr... This is frustrating. :/
- EA_Atic
Hey @goddessbunny42 @Porucznik_Kopula @bloolander @IlCode85 !
Thanks for the reports!
Can you try to restart the phone to see if that helps. 🙂
And if you have done any troubleshooting let me know.
/Atic
@EA_AticI've shut down the phone twice, as well as reboot it countless times, also rebooting with resetting the ad ID, and clearing the phone cache.
Still the same result... Ix-nay ad-way. *Sigh*Restarting did not help.
Restarting my device did not help. I also tried on my wi-fi, on my data network, and on a different wi-fi signal in another part of town.
Please help. I grind this game every day, will they compensate me for the 200 gems I have missed?
@EA_Atici am also having the same problem I have watched the same ad over and over again without getting anything. It has been 3 days now where I am unable to get gems. My system is a Huawei P Smart but I don't think that's the problem because a friend of mine has the same problem and he has a Samsung galaxy A5.
@goddessbunny42 wrote:@EA_Atic- I also am NOT seeing the Free Gems option since getting updated to v. 1.32.11. I also have not gotten an option to watch an add if I lose a Daily Challenge. I had cleared my cache and reset my Ad ID.
Same here!
