Problem when getting gems from ads
Ever since the game updated to version 1.32.11 I haven't been able to obtain the free five gems you get per ad. When I finish viewing the ad and exit to receive the gems it marks it down as an error...
Forum Discussion
@EA_Atic- I also am NOT seeing the Free Gems option since getting updated to v. 1.32.11. I also have not gotten an option to watch an add if I lose a Daily Challenge. I had cleared my cache and reset my Ad ID.
I am on a Huawei Nexus 6P, running Android v. 7.1.2 .
My players ID is 1002732885849.
Grrr... This is frustrating. :/
EA_Atic
DICE Team
DICE TeamHey @goddessbunny42 @Porucznik_Kopula @bloolander @IlCode85 !
Thanks for the reports!
Can you try to restart the phone to see if that helps. 🙂
And if you have done any troubleshooting let me know.
/Atic
@EA_AticI've shut down the phone twice, as well as reboot it countless times, also rebooting with resetting the ad ID, and clearing the phone cache.
Still the same result... Ix-nay ad-way. *Sigh*Restarting did not help.
Restarting my device did not help. I also tried on my wi-fi, on my data network, and on a different wi-fi signal in another part of town.
Please help. I grind this game every day, will they compensate me for the 200 gems I have missed?
@EA_Atici am also having the same problem I have watched the same ad over and over again without getting anything. It has been 3 days now where I am unable to get gems. My system is a Huawei P Smart but I don't think that's the problem because a friend of mine has the same problem and he has a Samsung galaxy A5.
@EA_Aticis there currently any fix, the bug is really annoying since its my mains source of my gems.
I haven't been able to get gems in the last 3 days. I have reset my advertising ID and maybe can get 1 ad to give me gems but otherwise I get OOPS something went wrong. This is really getting annoying to say the least. It looks like I got gems on the little 5 sec videos. But the 30 sec videos always give me OOPS message. I have reset my ID about 15 times today but only got about 10 gems which is 2 ads. Please FIX this.
Phone - Asus Zenfone 4 Max, Android 8.1
Game Version - 1.32.11
Player ID = 1003291876118
Please fix this or provide me the gems I missed in the last 3 days which would be 300 at least.
Thanks.
- @EA_Atic - One thing I did forgot to mention. I lastly uninstalled and reinstalled the PvZH app... Definitely NO option for ads (Free Gems, the ad for reattempting the Daily Challenge quicker, and the Free Gems in the Store).
*Wishes that we can also get our lost 300 coins and counting*- EA_AticHey everyone,I have sent this on to the team to investigate what is going on.As soon as we have information to share what is going on we will post here. 🙂Thanks!/Atic
