Problem with Intel Driver update
Excuse me guys but even though I know this is kind of a old problem, I still can not solve the Intel driver update properly. I run this game on my game laptop and I have tried every solution I could...
Forum Discussion
You could try updating the Intel Drivers here:
https://downloadcenter.intel.com/
That might help.
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If it does not help. I would try wiping all the drivers out (both Intel and nVidia) and starting fresh.
Uninstall from Control Panel (all nVidia drivers)
Restart.
Install latest again.
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If it still doesn't do it. ((Or just jump straight to this))
Uninstall from Control Panel (all nVidia drivers).
Restart into Safe Mode.
Run Display Driver Uninstaller.
Restart.
Install latest drivers.
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
You can also uninstall the Intel Drivers from Control Panel while you do the nVidia ones. I do not think you should have to use DDU to force wipe the Intel drivers but it won't hurt, if you do this do them at the same time, just don't allow DDU to autorestart for you.
If you get into trouble (i.e. Blue Screen) on the restart, go back to Safe Mode. Go to Device Manager and remove the Video adapters, now restart. (you shouldn't have these problems if you uninstall with Control Panel before wiping with DDU).
Hope that makes sense.. I'm in a huge hurry.
wow didn't expect such quick response. I will definitely try this out and hope that it would work. Thanks for the reply. 🙂
EA_AndyEA Staff (Retired)
Hey @zephyr4u27 ( @WootCandy)
Hopefully I'm not missing something here, but from what I can see on the dxdiag you're showing an intel graphics chip instead of the Nvidia one you've mentioned. This is likely why the game isn't running.
If you do have a dedicated Nvidia chip in the laptop then you need to make sure the laptop is using that to run the game instead of the onboard one. This article should help you out.
- Andy -
Hi there, thanks for the reply. I do have a dedicated NVIDIA GTX870m graphic card on this laptop. I have already tried the NVIDIA control pannel setting and even wiped off the intel and NVIDIA driver and reinstalled them but the error window is still there. I can log into the game all good but I just cant use my keyboard and mouse. I noticed that in one former post which is also about this matter, someone said it may be related to the MSI laptop specifically. I am not sure about that now but I will keep trying to find out what is wrong here. Thanks again for your reply and help!
I have just found one solution to handle the disabled keyboard and mouse even though the error window still pops up which i ignored.
Here is the link of the solution:
The game works well now but I will keep looking into the error window thing. Thanks for the replies and help. Cheers! 🙂
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