Problem with Intel Driver update
Excuse me guys but even though I know this is kind of a old problem, I still can not solve the Intel driver update properly. I run this game on my game laptop and I have tried every solution I could...
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EA_Andy
EA Staff (Retired)
EA Staff (Retired)Hey @zephyr4u27 ( @WootCandy)
Hopefully I'm not missing something here, but from what I can see on the dxdiag you're showing an intel graphics chip instead of the Nvidia one you've mentioned. This is likely why the game isn't running.
If you do have a dedicated Nvidia chip in the laptop then you need to make sure the laptop is using that to run the game instead of the onboard one. This article should help you out.
- Andy -
Hi there, thanks for the reply. I do have a dedicated NVIDIA GTX870m graphic card on this laptop. I have already tried the NVIDIA control pannel setting and even wiped off the intel and NVIDIA driver and reinstalled them but the error window is still there. I can log into the game all good but I just cant use my keyboard and mouse. I noticed that in one former post which is also about this matter, someone said it may be related to the MSI laptop specifically. I am not sure about that now but I will keep trying to find out what is wrong here. Thanks again for your reply and help!
I have just found one solution to handle the disabled keyboard and mouse even though the error window still pops up which i ignored.
Here is the link of the solution:
The game works well now but I will keep looking into the error window thing. Thanks for the replies and help. Cheers! 🙂
- EA_Andy
Thanks for the update @zephyr4u27
That's my fault for missing the Nvidia part of your initial post, I knew I'd missed something as @WootCandy is always on the ball.
It's still strange why the dxdiag shows the intel chip but as long as everything is working I'm happy 🙂 Let us know if you find out anything more about the error report, would be good to know if it's something specific to the laptop.
Thanks,
- Andy -
Yes, that method is working too.
I've found another one.
start game
when it loaded and not respond
alt+tab to desktop
mouse right click and refresh or just simple hit F5 for refresh (probably will see a blink that things refereshed, maybe game window get orange too, showing it get inputs too)
back to game
it should be okay 🙂
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