Community AdminIs he on an underage account/sub-account? In some regions there can be some tight restrictions on what accounts can play. If you have other accounts are they able to play?
Also I just checked and he is able to play the game today. Clearly nothing to do with an underage account but this does need fixing because I didn’t pay money for a game that he can only play some times
Community Admin@selwyn911 Thank you for the update, that sounds quite strange.
Do you have multiple systems that are played in the house? Perhaps that PSN account is sometimes still logged into the other system, triggering this error?
Hi I only have the one ps4.
it has 2 profiles on it one for me and one for my son. It automatically logs my son in every time it is turned on. When I want to play I log him out and sign myself in. Hi login details are only ever used on his console
many thanks
brett
