Community Manager@Banky007 If possible, can you please run through the troubleshooting steps here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Let me know how you get on and if the issue remains after opening the ports then please run a UO Trace so that I can take a look at your connection.
Community Manager@Banky007 Based on you UO Trace you have serious connection issues. You have packet loss on almost every hop, anything other than 0% or 100% packet loss is an issue and you have % loss all over the place. You also have incredibly high ping best/worst, any difference of more than 100ms is an issue and you have 16ms / 405ms, 268ms / 435ms, 1ms / 149ms and so on.
The best thing to do is speak with your ISP, show them your UO Trace and they will be able to help you.
@EA_Darko hmm it mustn't be that bad because I loaded up my Plants vz zombies garden warfare 2 on my XBOX One... went to the mystery portal and with in 5 seconds I was playing Multiplayer with others.... Looks like the problem is just on Ps4. which is a real shame because I've spent so much time and money getting coins and getting every character ☹️
Community Manager@Banky007 It is pretty serious, your UO Trace is one of the worst that I have ever seen. Based on your UO Trace I would be egitimately surprised if you are not seeing serious issues with latency and connection. I would suggest speaking to your ISP for the reason I pointed out above.
