EA Staff (Retired)Hey @mattbath
This is something we're looking into. Would you be able to let me know what your PSN ID is so we can investigate further?
- Andy -
Hi EA_Andy
Thanks for getting back to me - appreciate the support.
My PSN is matthew_bath
As an update, I did get it working for an hour last night (hurrah), but today no go with the same 'must be signed into PSN to continue' message. As before, all other EA games that need a connection work fine (eg, Battlefront) and I can access PSN and PS Store. Other persistent games such as The Division work fine.
Any help is gratefully received - and seems like a few people are facing the same issue.
Thanks
Matt
@mattbath we checked your account and it says you were logging in on the 14th, can you confirm?
oops just saw your other msg nevermind 🙂
I am having the same issue. My name is Mattman1030. I can log in some days, but others I cannot at all. I can play PVZ GW1 just fine, but not GW2.
- Thank you
Hi support, I cannot play this game, I have tried every solution you have posted, and none seems to work on my end, please help me or refund my digital download...
Best regards!
EA Staff (Retired)@EndingPlague @pollack321 - as mentioned above by @EA_Jenni this is something that we're looking into, but at the moment there's no solution. Others have had this issue and been able to get into the game intermittently so it's certainly worth trying again if you haven't already.
As for refunds - this isn't something that we can help with on the forums.
- Andy -
Thanks for your answer, however, something you and ea should bear in mind is the fact that me, as well as many other console gamers, play in consoles because we like the fact of saying "it just works", when you ask me or any other member of the community to begin troubleshooting, turning on and off anything and everything on our network, we are becoming like PC gamers and looking the point of paying for something more packed and supposedly to be ready...
As for me, my network is fine, because if everything else word, but this game, the issue is within the game, not the environment.
I hope you may show my discomfort and annoyance to someone that matters, and is able o make a stand officially on this regard.
This is so ridiculous. This exact problem has been an issue since the launch of this game. I've tried every couple months to play it, and I always end up spending an hour trying to get into the game, etc. I've also placed multiple calls to EA, and they escalated my case until I was denied a refund (download version). Please comment here if you are interested in joining a class action suit against EA. It's criminal that they haven't bothered to fix this and probably wasted collectively millions of hours of their supporters time.
Me too can you help please
hey can you help me too it was a christmas present for my son and never played it soooooo disappointed
Someone posted this earlier and it worked for me as well.
THIS WORKS FOR ME... Its a copy of other post!
Alright you guys .. I believe I found a solution.
This is to change the MTU setting on your PS4.
Navigate to [Settings] > [Network].
Here you will find four (4) options, Choose [Set Up Internet Connection].
Now choose either [Use Wi-Fi] or [Use LAN Cable]
If using Wi-Fi – Enter your existing access point password and continue below.
If using LAN – Continue below.
Choose [Custom] on the next screen.
Select your normal settings for IP Address Settings. (Note: If you do not know this setting use [Automatic].
Select your normal settings for DHCP Host Name. (Note: If you do not know this setting use [Do Not Specify].
Select your normal settings for DNS Settings. (Note: If you do not know this setting use [Automatic].
Select [Manual] for MTU Settings.
Press enter to pull up the keypad and enter a new value and press X.
First use the MTU value of 1473.
If the connection test is unsuccessful, try the MTU value of 1450.
Select [Next] to continue.
Select your normal settings for Proxy Server. (Note: If you do not know this setting use [Do Not Use].
Next – [Test Internet Connection]
You will see a value under (PSN Sign-In – Successful) if this process was successful.
If you've been having this problem, try this out! It worked for me and i Hope it works out for everyone!
Hi , I have problem with sing to EA ... keyword not working or have japanese symbols ... pls help
Community Manager@Jokanielik You need to set your console or Origin default language to English and then try to log back in.
