Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

PS4 deluxe upgrade (This content cannot be selected at this time)

Hi, I play GW2 on PS4 and i'm getting the following errors when trying to access anything on the store via the game. For example when clicking on buy coins (sticker shop) or redeem code. Because...
  • EA_Andy's avatar
    EA_Andy
    10 years ago

    Hey @Vinimon18

    I removed the screenshots as they had some personal info.

    On the forums I'm afraid it's not possible to help with this but if you contact one of our game advisers with the screenshot of the receipt you uploaded here they should be able to help with a new code that you can try to use to get the content.

    To contact an adviser please follow the steps below: 

    1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
    2. Make sure you are logged in (top right corner) and select 'Help with Game'
    3. Find the affected game (if it's an account issue select Origin)
    4. Select 'Contact Us' at the bottom right on the new page
    5. Select your platform and then 'Next' 
    6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
    7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

    Let me know how you get on.

    - Andy -

Anonymous's avatar
Anonymous
10 years ago

@EA_Andy

Hi,


Yes, I tried to access the mail box, it shows the option offering me to buy the deluxe upgrade and not to retrieve...

If I press triangle it will try to open the ps store and show the attached error. "This content cannot be selected at this time"

Also if I click on the options to buy more coins inside the sticker shop, it will try to connect to the ps store and then show the error "There is no content. It might not be for sale yet, or might no longer be for sale"

This is strange because the multiplayer and the other imports are working fine, just things related to the ps store...

And all the other games are working fine, same for the psn/ ps store here...

Please if you can send the bonus direct to my account, my psn is Vinimon18, attached is the prints proving that i bought the deluxe upgrade on this psn...

Or if you have a solution, please help

Thanks,

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
10 years ago

Hey @Vinimon18

I removed the screenshots as they had some personal info.

On the forums I'm afraid it's not possible to help with this but if you contact one of our game advisers with the screenshot of the receipt you uploaded here they should be able to help with a new code that you can try to use to get the content.

To contact an adviser please follow the steps below: 

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next' 
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let me know how you get on.

- Andy -

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