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Anonymous's avatar
Anonymous
9 years ago
Solved

Purchase Fulfillment failed / no purchase possible / issue purchasing

Dear Sir or Madam, I really enjoy playing PvZ Heroes but I am not able to purchase any cards/packs in the store. Please see the screenshot below. I am not using Gamecenter, so this can not be t...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @B4dM4Xx,

    If you're logged into your EA account you won't lose progress. Worse case scenario the support team would be able to restore your account. But maybe check that the information on your Origin account also matches the information in iTunes first? 

    If the issue persists after reinstalling the game I would recommend contacting the support team. 

    Hope that helps.

Anonymous's avatar
Anonymous
9 years ago

Hi @B4dM4Xx,

If you're logged into your EA account you won't lose progress. Worse case scenario the support team would be able to restore your account. But maybe check that the information on your Origin account also matches the information in iTunes first? 

If the issue persists after reinstalling the game I would recommend contacting the support team. 

Hope that helps.

Anonymous's avatar
Anonymous
9 years ago

Hi @EA_Zoe,

thanks again for your helpful reply.

If the EA-Account is another name for the Origin-Account, they match. If not then I do not own an Origin-Account.

I deleted the game, reinstalled it and signed in. It works again!

Thank you Zoe, I appreciate your help!

Kind regards

B4dM4Xx

  • Anonymous's avatar
    Anonymous
    9 years ago

    Glad to hear it worked @B4dM4Xx!  

    (And you're right the EA and Origin account are the same thing.  "EA account" is the new name - I'm being a hipster by calling it Origin still. :P)

    Come back to AHQ if you have more questions in the future.

    • DerpyPerson117's avatar
      DerpyPerson117
      9 years ago

      I had this same problem, only I didn't link an EA account with my game.  Is there any other solution you can think of?  I have tried the solutions I've been given, besides deleting the data.

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