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Anonymous's avatar
Anonymous
9 years ago
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Purchasing Coins...is not working

Hi Purchasing coins is not working. No matter which money amount I choose. (I have the funds brw.) And it starts loading with the grey bar on black page...and then hits "0%"....it doesn't load. An...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hi @Pattidabrass,

    Thanks for the additional info. On Xbox you're billed by Microsoft so I would either make sure that there isn't some kind of parental control on the account or I would check that the information on your credit card matches the information on your Xbox account. For instance payments may fail if the account is registered in the UK but the address of the card is in the States.

    Other than that, it could also be a connectivity issue so if you're using wifi, try to connect with an ethernet cable and / or reboot the modem for a minute or two in order to refresh the connection.

    Let us know if it worked.

Anonymous's avatar
Anonymous
9 years ago

Hi @Pattidabrass,

Thanks for the additional info. On Xbox you're billed by Microsoft so I would either make sure that there isn't some kind of parental control on the account or I would check that the information on your credit card matches the information on your Xbox account. For instance payments may fail if the account is registered in the UK but the address of the card is in the States.

Other than that, it could also be a connectivity issue so if you're using wifi, try to connect with an ethernet cable and / or reboot the modem for a minute or two in order to refresh the connection.

Let us know if it worked.

Anonymous's avatar
Anonymous
9 years ago

Hi!

I went in and checked everything. And it turned out that since I customize my privacy/controls....that is what was not letting me purchase coins. I had to change it so people can see me. Not real good since I like my privacy. X''D But you HELPED me find the solution! : ) So thank you! : D (Real sneaky of microsoft btw.)

  • Anonymous's avatar
    Anonymous
    9 years ago

    Glad I could be of assistance @Pattidabrass. 🙂 Let us know if you have more questions!

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