Forum Discussion

Ayyds's avatar
Ayyds
6 years ago

PvZ BfN Xbox Deluxe Edition Upgrade Items Missing

Hello, I purchased the Deluxe Edition upgrade and my items were not made available to be picked up from Rux. I tried relaunching the game, deleting and re-downloading the Delixe Edition add-on, and ...
  • Ayyds's avatar
    Ayyds
    6 years ago
    @TheSprinter85 I chatted with EA HELP for nearly 2 hours and they were unable to resolve this. They recommended I request a refund through Microsoft.
    • TheSprinter85's avatar
      TheSprinter85
      Hero
      6 years ago

      @Ayyds  If you haven’t already, try restarting your Xbox console once and see if that does anything. It’s probably best to request a refund, or wait for a patch and see if you then get your items. 😞🙂

  • ArtekAU's avatar
    ArtekAU
    6 years ago

    Yes, we have the same issue ☹️

    • CapitanRoyon's avatar
      CapitanRoyon
      6 years ago

      Hi @ArtekAU,

      On what platform do you play?

      I would recommend getting in contact with EA Support, if you haven't done that.

       

      If you play on XBOX can you try clearing your MAC Adress?

      Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for 30 seconds or so, and turn it back on.

      • ArtekAU's avatar
        ArtekAU
        6 years ago

        Thanks for that, I will try it

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