Forum Discussion

Ayyds's avatar
Ayyds
6 years ago

PvZ BfN Xbox Deluxe Edition Upgrade Items Missing

Hello, I purchased the Deluxe Edition upgrade and my items were not made available to be picked up from Rux. I tried relaunching the game, deleting and re-downloading the Delixe Edition add-on, and ...
ArtekAU's avatar
ArtekAU
6 years ago

Yes, we have the same issue ☹️

  • CapitanRoyon's avatar
    CapitanRoyon
    6 years ago

    Hi @ArtekAU,

    On what platform do you play?

    I would recommend getting in contact with EA Support, if you haven't done that.

     

    If you play on XBOX can you try clearing your MAC Adress?

    Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for 30 seconds or so, and turn it back on.

    • ArtekAU's avatar
      ArtekAU
      6 years ago

      Thanks for that, I will try it

    • ArtekAU's avatar
      ArtekAU
      6 years ago

      Unfortunately. the MAC reset didnt help ☹️

      Trying to contact EA support next

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        6 years ago

        Hi, an update completed not long ago (but after @ArtekAU's post) that'll hopefully address this. 

        Can you check again now?

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