Forum Discussion

Ayyds's avatar
Ayyds
6 years ago

PvZ BfN Xbox Deluxe Edition Upgrade Items Missing

Hello, I purchased the Deluxe Edition upgrade and my items were not made available to be picked up from Rux. I tried relaunching the game, deleting and re-downloading the Delixe Edition add-on, and ...
CapitanRoyon's avatar
CapitanRoyon
6 years ago

Hi @ArtekAU,

On what platform do you play?

I would recommend getting in contact with EA Support, if you haven't done that.

 

If you play on XBOX can you try clearing your MAC Adress?

Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for 30 seconds or so, and turn it back on.

ArtekAU's avatar
ArtekAU
6 years ago

Unfortunately. the MAC reset didnt help ☹️

Trying to contact EA support next

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    Hi, an update completed not long ago (but after @ArtekAU's post) that'll hopefully address this. 

    Can you check again now?

    • ArtekAU's avatar
      ArtekAU
      6 years ago
      @EA_David Great, cheers. So now I get there are currently no items available ...
      • Ayyds's avatar
        Ayyds
        6 years ago
        @ArtekAU I had to request a refund from Microsoft. EA HELP was unable to do anything about it. Bummed cause I would like to have the content, but I’m not gonna pay and then not get anything.
    • Tedit0oBG's avatar
      Tedit0oBG
      6 years ago

      Its all fixed now (:

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        6 years ago

        @Tedit0oBG Excellent, thank you. 

        @ArtekAU Are you saying that you still can't get the content? Can you restart your game client and check the store to see if you have anything to download, then check Rux again?

    • ArtekAU's avatar
      ArtekAU
      6 years ago

      @EA_David Thanks for that, when I started the Xbox up today, it was working. Thanks for the help

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,663 PostsLatest Activity: 2 hours ago