PVZ GW 1 Not Loading Saved Data.
When load up PVZ GW 1 on PC(Windows), I get the message, "Failed to retrieve your saved data!". I've tried many things: checking my router setting/restarting it, reinstalling origin and the game, loo...
Forum Discussion
Been happening to me for awhile now aswell, on PC ea app
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi Everyone!
Thanks for letting us know what you are seeing with PvZ Garden Warefare 1, I wanted to get some additional information to share this with the team, please respond in the thread to the following information.
- Which platform are you getting the error message on?
- Can you click past the message to play?
- When did the message start for you?
- Does it happen on multiple accounts?
- Do you have cloud backup enable (for PC)
- Do you get this message on GW2 or BFN as well?
- What troubleshooting have you tried so far?
In addition, if you have not try the following steps let us know if anything changed?
- Allow Origin and GW1 through any Anti-virus and additional secuirty
- Disable Origin in-game overlay and any other running overlay
- Clear Origin Cache or Clear EA App's Cache
- Connection and Advance Connection Guides
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Tagging for vis: @DrearSole91 @Spikeyhair9 @CasseroleJ @Matt1uga @xXMr_BuenoXx
Thanks!
Hi @EA_Illium
Thanks for your response..
I'm having this issue and I'm playing on a PC.
The error occurs when you start the game. You recive a message telling you "ERROR failed to retrived your saved data" and then you can click OK.
After you have clicked OK you are promted with a message "ERROR Are you sure you want to proceed with no saving" and there you can choose yes or no.
If you click Yes you can play the game but all setting and customizations are gone like key mappings etc. You then need to change those settings evertime you start a new game.
If you click No then the message apperas again after 30seconds. (but your level, coins etc are loaded correct)
I have reinstalled the game, cleared tha cache, changed the DNS servers without any luck.
I think there is a server side error since everyone from different places have these issues.
Regards
Isak
PS4 platform
i can click past and play.
Coins, level, and rank are intact. Character and same setting preferences are lost and have to be reset between each game.
Started on March 23,2022 for meSame issue on both my PS4 and PS5 (one is disc version and one is digital - same issue)
I’ve restarted, logged out of PSN, restored licenses, reset my router, etc. I also contacted EA who denied any issues whatsoever. Then I called PlayStation and they searched the topic and saw that there were hundreds of players complaining about this issue on the EA website. So I chatted with EA again and they told me they were working on it but I felt brushed off and get the feeling nothing I’d being done.
This has happened to me on the PS3. The game will remember new items or characters that are unlocked, but will not save customizations such as controls and character abilities. I have to turn on classic setting for the controls every time a match starts, because the game will not save any new customizations set beforehand. It looks like that's an issue for all platforms. I AM able to play the game if I select yes to the message that asks me if I want to go on despite data retrieval failure.
The community for this game on the PS3 is very active. We're in uncertain times now and the value of free online play on a console is not insignificant. I would appreciate a quick resolution to this minor issue.
- Hi
It seems to work today. Have EA found a solution?
I can now start the game on my PC and no error message. My settings is there and all seems fine.
Can u guys verify that your issues are gone as well?
Regards- EA_Illium
Hi Everyone,
Thank you for sharing your information, I was able to share the details provided to the team.
After an internal investigation, we were able to make some changes on our side and this should now be resolved on every platform. If you run into it again, please restart the game and verify if it pops back up. If so let us know here.
Thanks!
This issue is resolved on the ps3. Thanks!
