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Anonymous's avatar
Anonymous
10 years ago

PvZ GW2 - Must be connected to PlayStation Network

Hello 🙂 I'm having issues connecting to PvZ GW2 on my PS4. Whenever I try to connect to the EA server, it says "You must be connected to the PlayStation Network to continue," but I am connected. I tried changing my NAT type, connecting via wifi and cable. I just finished trying to open ports on my router too, specifically these ones: 

These from http://help.ea.com/en/article/plants-vs-zombies-gw2-known-issues/ -

UDP 3659, 49152-65535

These from http://help.ea.com/en/article/opening-tcp-or-udp-ports-for-connection-issues/ -

UDP 3659, 17503, 17504, 10000-20000

TCP 80, 443, 9988, 10000-20000, 17503, 17504, 42120, 42210, 42230, 44125, 44225, 44325

These from http://manuals.playstation.net/document/en/ps4/settings/nw_test.html -

UDP 3478, 3479

TCP 80, 443, 3478, 3479, 3480

I also am able to get online with my other games, including PvZ GW1. I tried it yesterday and got into a session without any problems. GW2 will connect through my iPhone's wifi hotspot as well, but I can't use that constantly because it'll drain my data.

If anyone has any suggestions, please help! lol I have been trying to play this game since Tuesday when it came out, and am getting so frustrated ☹️ 

Thank you so much in advance 🙂

45 Replies

  • Carbonic's avatar
    Carbonic
    Hero+
    10 years ago

    This might seem very basic or stupid but have you tried removing the power from your router (+other network equipment) + Playstation for 5 minutes?

  • Anonymous's avatar
    Anonymous
    10 years ago

    Yes, I've restarted/unplugged both the PS4 and the router, but still haven't had any luck :\

    Yesterday a friend of mine invited me to join his session, and I got on without any issues, and played for ~1.5 hours. But afterward I signed out and kept getting the same error, even if he tried to invite me in again.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi

    I am having the same issue and have tried the same solutions to no avail.  Any other suggestions would be appreciated. Thanks in adavance

  • Anonymous's avatar
    Anonymous
    10 years ago

    I just tried joining my friend's session about a dozen times, still no luck. I'm starting to think it's a server on EA's end.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Has anyone heard anything on this? I still can't seem to figure it out :\

  • Anonymous's avatar
    Anonymous
    10 years ago
    I've had the same problem since I bought the game a week ago and still haven't been able to play at all. PvZ 1 works fine.
  • Anonymous's avatar
    Anonymous
    10 years ago

    man I have been having the same problem.  I have only been able to play the game twice since I bought it.  I called ea and they say it is a PlayStation issue even after I explain every other game I have works fine.  This is very upsetting complete waste of $70.00  

  • Anonymous's avatar
    Anonymous
    10 years ago
    At least you got to play twice, it's been two weeks since I bought the game and still haven't been able to play.
  • Anonymous's avatar
    Anonymous
    10 years ago
    Yeah, I still haven't had luck after those two times. Complete flukes. I'm wondering if it's my connection speed? Idk though, cause PvZ 1 and GTA V both work fine. So irritated with it :\

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