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Muiddinbf3's avatar
Muiddinbf3
2 years ago
Solved

[PVZ GW2 "The portal is not functional" error]

Hi, I'm trying to play PVZ GW 2 in multiplayer, but the portal does not open.  Not only the portal but also other sections do not open. I attached the screenshots. Portal error message: "The port...
  • Muiddinbf3's avatar
    Muiddinbf3
    2 years ago
    @EA_Shepard

    The issue was caused by a setting called 'Safe Internet Profile.' I turned it off and it was resolved.

    Thank you.
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

@Muiddinbf3 Hey, following up on this one. I tested this out on PC and console and did not receive any errors. As of right now, when you log in and try to play, are you getting errors?

Muiddinbf3's avatar
Muiddinbf3
2 years ago

Hi, thank you for your response.

I noticed something. I can play the game using a VPN, so it seems to be related to the service provider. I can also play the game using mobile internet.

The installed games section does not appear in the EA Desktop app either. When I try to search for a game and go to it, it doesn't work. When a VPN or mobile internet is active, those sections appear as well.

But I can play PVZ Neighborville and Battlefield 1 without a VPN.

I am from Turkey and I use Türk Telekom as my internet service provider.

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