Forum Discussion

Seasoned Newcomer

10 years ago

PVZ GW2 Xbox One Free Trial: Game does not load.

PVZ GW2 Xbox One Free Trial: Game does not load. I have downloaded the free trial &, after the opening cinematic, the game does not load past the PVZ GW2 Hero Artwork. There is an infinitely spinnin...

EA_Andy

EA Staff (Retired)

10 years ago

Hi @balaamsafe92

Have you previously used the 10 hour trial on EA Access? If you have you won't be able to make use of this one too.

If not please try clearing the cache of your console - power down console, pull the power cable out for 60 seconds and then boot back up.

Thanks,

- Andy -

Anonymous

10 years ago

Approved

Hi no I haven't used the trial before.
I pulled the power cable out as advised but it didn't work. I also uninstalled the game and re installed it but the problem remains.

epimetheus_x1
Seasoned Newcomer
10 years ago
I have exactly the same problem and it's really frustrating, please can you fix this? GT: epimetheusX
- EA_Andy
  EA Staff (Retired)
  10 years ago
  @epimetheus_x1 @sithee123 - Sorry for the late reply, are you still having an issue getting the game to load on XB1?
  
  What screen are you getting stuck on? How long are you waiting on that screen?
  
  - Andy -
  - Anonymous
    10 years ago
    Approved
    Hi it's the screen with the flower symbol in the bottom right corner.
    I have left it "loading" for over 15 minutes but it doesn't work.
    As I mentioned previously I have un installed and re-installed the game but the problem is still there.
    My gamertag is sithee