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8zcyqscn5gip's avatar
8zcyqscn5gip
5 years ago

Pvz Heroes

It’s been two weeks no reply and I have been in this case for 3 months please refer me someone else I can talk to.
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @8zcyqscn5gip can you provide us with a little more info as to the issue that you are seeing?

Darko

8zcyqscn5gip's avatar
8zcyqscn5gip
5 years ago

I have been in a case to recover my purchases from a old account and I have given them everything they need and they asking for the same stuff if they looked at my previous emails they could see but they aren’t responding now.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @8zcyqscn5gip, the best thing to do is to speak with our live support team again.

    Darko 

    • 8zcyqscn5gip's avatar
      8zcyqscn5gip
      5 years ago

      They never reply and always make up some excuse or flag it as a duplicate case is there anyone else I can talk to?

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hey @8zcyqscn5gip they are the only team who can assist, if you open multiple accounts for the same issue then the team will close any duplicates.


        Darko

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