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Anonymous's avatar
Anonymous
Not applicable
9 years ago

PvZGW2 not for kids, but it's rated Everyone 10+? And it's only online?

My son requested that he could purchase this game, and he did, using his own money for $20. Now, he cannot play it, because according to the extremely rude chat person Rashad, who was on Chat at 10:...
Anonymous's avatar
Anonymous
Not applicable
9 years ago
Maybe I don't get it, but how do I let a child play it. My son has an Xbox live account, with me as the parent granting permission. However, when we try to log onto ea , using my account, under his Xbox account, it says logon failed. Is this the correct way to do this?

Or do I need to setup an account for my son in some other way?

Thanks for the feedback everyone.
Anonymous's avatar
Anonymous
Not applicable
9 years ago

he needs an ea account your just giving him online access

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago
    But when I try to create an account for him, it says it cannot create the account. Do I have lie about his age, to make him an adult, so he can use the account?
    • realitysquared's avatar
      realitysquared
      Not applicable
      9 years ago
      We'd need to know the exact error message which you are receiving before we could offer any advice.
      • pandareno1999's avatar
        pandareno1999
        Hero (Retired)
        9 years ago

        First off, go to parental permissions and turn off chat capability so he does not get rude messages, then block Rashad on your account so he will no longer bother you.  I don't know very well how xbox works, unfortunately.  This seems like an issue that the online help desk should be able to help with.  Maybe it's possible that his account is set to not allow online play?  With xbox live and an EA account, he absolutely should be able to access all game play.

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago
      @kshaeta wrote:
      But when I try to create an account for him, it says it cannot create the account. Do I have lie about his age, to make him an adult, so he can use the account?
      idr off the top of my head, but i think you have to be 13 to create an acc
      • Anonymous's avatar
        Anonymous
        Not applicable
        9 years ago
        The chat person was someone from the ea chat support service. Not to impressive.

        I figured it out. The only way I was able to setup an account for my under 13 child was to download the Origin client, install it on my PC (!), then log on myself, purchase a free app, and then create an account on my PC for my child. It will say the child is underage, and then requests the parents credentials to create the child's account. An email gets sent ti the parent, to verify that it's ok. Once this is done, you now have an account for an under 13 year old. This account is AUTOMATICALLY restricted from various chat, features, and anything that might "harm" my child.

        Once all this was done, I then had to go back to the XBOX One and sign in as my child. This time it allowed to access the game.

        What a convoluted system.

        If there is a better way I don't know what it is.

        Thanks for your advice Everyone!

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