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Anonymous's avatar
Anonymous
Not applicable
9 years ago

PvZGW2 not for kids, but it's rated Everyone 10+? And it's only online?

My son requested that he could purchase this game, and he did, using his own money for $20. Now, he cannot play it, because according to the extremely rude chat person Rashad, who was on Chat at 10:...
realitysquared's avatar
realitysquared
Not applicable
9 years ago
We'd need to know the exact error message which you are receiving before we could offer any advice.
pandareno1999's avatar
pandareno1999
Hero (Retired)
9 years ago

First off, go to parental permissions and turn off chat capability so he does not get rude messages, then block Rashad on your account so he will no longer bother you.  I don't know very well how xbox works, unfortunately.  This seems like an issue that the online help desk should be able to help with.  Maybe it's possible that his account is set to not allow online play?  With xbox live and an EA account, he absolutely should be able to access all game play.

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