Pvzh crashes during loading screen

Sorry to hear that you are having issues @franeq15.

Can I ask on what device you are playing and do you ever see an error message when the game crashes?

Darko

I am playing on xiaomi redmi note 7 And I don't get aby message when game crashes. 

I think that i can't play because thunderstorm broke internet connection near my house and game just can't load because there is new weekly event.

I also tried to Play on Wi-Fi but it also crashed on loading screen. I got no  message

I have been having this problem for a week, and I have been trying to fix it with no success. I am playing on a Galaxy J3 V.

That's great to hear @franeq15.

Darko

I am still having the problem, and my PvZ Heroes has the June 10th update.

If I have it in Google Play, and I uninstall and reinstall, will I retain my progress?

Please, @EA_Darko, I need help. My problem was not solved the way franeq15's was. 

@CRAAAZZYChomper 

If you linked up your game progress to Facebook, Google, or your Apple account you can safely delete the app and reinstall it without losing any progress. 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/