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EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Re: Chat age setting with Plants vs Zombies Heroes Acc

Hi @chenkiat89

The only way to change the age is to reinstall the app. If you're not signed into an account though any progress will be lost. If you are signed into an account you won't be able to change the age manually.

- Andy -

9 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Re: The only way to change the age is to reinstall the app.

    Well, that's pathetic. What happens if someone gets older after they install the app?

    Re: If you're not signed into an account though any progress will be lost.

    How to do you sign in to an "account" in the app on a cell phone? How can I tell if I'm signed in?  Does this tell me?

    home page -> gear (upper right) -> Settings -> Username

    (where the Username is the account who I'm signed in as?)

    Re: If you are signed into an account you won't be able to change the age manually.

    Are you saying:

    • If I'm signed into an account, I can change the age automatically?
    • And/or, if I'm not signed into an account, I can change the age manually and/or automatically?

    Thanks in advance
    Ben

  • I don’t remember ever setting an age and now I can’t change? I’m old as the hills and can’t play multiplayer anymore and don’t want to lose my decks??

  • warag11's avatar
    warag11
    7 years ago

    You can contact ea support and ask them to transfer your progress to a new account

  • @ssndksn well, i recommend you forget about changing your age ingame unless you make an entirely different account, ea support won't help.
  • so im on an ipad, (just so you know) and from what i heard, you can delete the app, then re-install it and it will save my progress but change my age? i have the "friends" feature disabled, but when i installed this game (a long time ago, maybe 2016-2017) i was able to use this feature, but now its disabled for younger people. anyway, im 7 years older now, and i do think i should be able to have that feature back. im not sure what the age limit is though.  also, i know the post you gave is very old, but a response would still be nice. thanks!


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