alrighty, so after talking to my advisor yesterday - i received an email saying that the case was closed and to also contact help again >.<
- after talking to my new advisor and dealing with the same thing and same problem i asked:
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me: - the order i made on 2/28 - still seems to be processing
me: - will it fix it if i canceled the order and just try to buy it again?
Advisor: - That is a good question as for pre-loading online games if there is no official announcement yet the pre-load will not proceed. As for Plants vs. Zombies Garden Warfare will be launched on the 26th.
me: - alright, it's a shame i can't pre-load it. i guess i'll just wait until it's officially released to avoid wasting your time and mine and probably headaches trying to figure out why it won't work.
me: - so, thank you for your help and your time.
Advisor: - Please do stay online I am working on a work around.
me: - sure
Advisor: - I can refund your order # ----------- Plants vs. Zombies Garden Warfare so you can have the option to re purchase Plants vs. Zombies Garden Warfare your money will be back after five to ten business days. :-)
me: - sure, that would be great.
Advisor: - Thank you :-)
Advior: - Processing your refund now.
me: - great, thank you. would i lose any content since i made the purchase so long ago or would it would still be the same if i bought the game again and now?
Advisor: - I do apologize for the inconvenience that you have encountered as I already processed the refund of your Plants vs. Zombies Garden Warfare . You can purchase Plants vs. Zombies Garden Warfare anytime you want the content will be the same. :-)
me: - great, thank you. you've been greatly helpful. also, things tend to happen every now and then so it's ok. i'm just glad someone was able to help me with this little problem.
Rafael AgustinOh no worries ---------------------------------- (other things said, blocking it so the advisor won't get into trouble with his supervisor)
you: - great, i can now pre-load. thank you
Advisor: - Glad to hear that you can pre-load now :-) YES!!!
you: - n_n it's ok. you've been a great help
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- so after the refund and after buying the game again, i can now pre-load. it's been fixed. - hope this helps the few people that are also having this problem.
