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Re: Issue installing Plants Vs. Zombies Garden Warfare 2 - Frosty Deluxe Edition fo

@sherbiesherbs and others, upon reading your responses I have to agree, and will remove the solution status of that post.

@mrpatka72 xbox sure is a lot better than PS4 in this situation!  I spent three hours with sony customer service, got nothing but a case number out of it (as far as the agent was concerned, we had a successful resolution!!), and if I wanted a refund I was going to have to give paypal a month the make a decision whether I might even get one.

After this it will have to be a HECK of an offer for me to consider spending on any more DLC for this game.

3 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Well, I got caught as well. EA support informed me that they were aware of the issue and that they were working on it. However, looks like it is going nowhere.

  • thankyou for that @pandareno1999

    right, so as it stands, everyone has passed me, and most of us around. We can legally get the money back from xbox, and sony. I could call, and be an annoying bag, and moan until I get it. I did it with for honor, when they didn't give me what i paid for. But the fact is, I have the game on disc, and bought this so I could play with my gameshare friend. So getting a refund means we can't play. Granted I don't wanna go near it after this, but I might someday...

    Anyway, I heard back from the twitter guy. He said I'm on a list of people who need the things they've paid for, and the guy who deals with that stuff is due back today. I said thanks, but what about all the people who haven't tweeted him, and what about the ppl who are still buying it, and not getting the stuff they paid for. I said it needs to be removed from sale. He seems like a nice guy, so I'm gonna give him, and his team until Monday to get back with what they're doing for EVERYONE. Then I'm gonna flip the grumpy old bag switch, and start contacting journos etc. Everybody loves hearing about how ea rip customers off, so I'm more than happy to get the bad publicity train rolling. I think we could all get involved in it if needs be, and if anyone else fancied it.

    Anyway, don't hold your breath with regards to ea fixing it, unless purple suits you.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I remember when I paid for the pack with the citron and super brainz abilities but never got any of the items. I was disappointed/upset and pointed to PS support by someone who genuinely tried to help me from EA. Then from PS support, after following a walk-through ending with re-downloading the game entirely, I was pointed back to EA.

    In short, if I see a citron using a mood shield or a super brainz launching a super ultra ball, it's not a fun match.

    Now...

    I bought the Frontline Fighters upgrade back in January, a summer upgrade pack with the Rainbow Heal Flower and engineer pig hat, and two of three party packs for a total of four party characters (I neglected the last one for some reason).

    Given my successful transactions in the past, the only thing I can come up with that could have probably caused this issue is one of the most recent bug fixes/balancing. The one I'm talking about is where Party character shared vanquishes go into effect, but had unintended Party Time for other characters.

    Maybe when the update was pulled back, something happened to the transaction aspect of the game. Or alternatively, this issue could have happened when the fix for that shared vanquishing update was put up.

    Just trying to get an understanding of things. I don't know how updates happen, but I think deleting/removing patches from an online game is a lot harder than it looks. (Heck, I remember the fun I had as a kid in trying to figure out how to make triggers work in the old school StarCraft in the map editor and the frustration at being confused when I couldn't resolve an issue despite numerous attempts.)

    I noticed that my mailbox doesn't have the Frozen Faction upgrades any longer so now I won't be enticed.

    Cheers. To hopefully resolving this transaction issue?

     - PC

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