Re: [PC] EA app/Steam - PvZ GW2 Anticheat Error After Launch
@Unify2456 Gotcha. I took a look at the file you attached and this is what I can see. Some of this may have changed since you saved it but good to double-check anyway.
The first thing I saw was your GPU drivers in the file were out of date. The date shows 06/10/2022 I would download GeForce Now and update them.
Check for GPU updates
After reviewing the file, these are the errors I found from the logs of the DxDiag
1. **AppHangB1 involving explorer.exe**:
- **Fault bucket**: 1752439523518253058
- This indicates that Windows Explorer (explorer.exe) is becoming unresponsive (hanging).
2. **RADAR_PRE_LEAK_64 involving EpicWebHelper.exe**:
- **Fault bucket**: 1691374340519482670 and type.
- This suggests a potential memory leak in the Epic Games Launcher helper process.
3. **AppHangTransient involving ErrorReporter.exe**:
- **Fault bucket**: Type 0.
- **Version**: ErrorReporter.exe 13.207.0.5720.
- The Error Reporter itself is experiencing transient hangs.
4. **BEX (Buffer Overflow Exception) involving NVIDIA Install Application**:
- **Fault bucket**: 1774235783705505697
- **Versions**: setup.exe_NVIDIA Install Application 2.1002.418.0 and ntdll.dll 10.0.22621.3672.
- This indicates a buffer overflow error occurring in the NVIDIA installer.
5. **AppHangB1 involving NVIDIA GeForce Experience.exe**:
- **Fault bucket**: 1741841345247128735 and type 5, or type 0.
- Indicates that the NVIDIA GeForce Experience application is hanging.
Troubleshooting steps
- Run the System File Checker tool
- Check for Windows Updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
Install/Repair your VC++ files for the game (Microsoft VC++ Link)
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
Once these are completed. double-check all updates again.
Run a repair on the game, and launch it.