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EA_Shepard
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1 year ago

Re: [PC] EA app/Steam - PvZ GW2 Anticheat Error After Launch

@Unify2456 Gotcha. I took a look at the file you attached and this is what I can see. Some of this may have changed since you saved it but good to double-check anyway.

The first thing I saw was your GPU drivers in the file were out of date. The date shows 06/10/2022 I would download GeForce Now and update them. 

Check for GPU updates

After reviewing the file, these are the errors I found from the logs of the DxDiag

1. **AppHangB1 involving explorer.exe**:
- **Fault bucket**: 1752439523518253058
- This indicates that Windows Explorer (explorer.exe) is becoming unresponsive (hanging).
2. **RADAR_PRE_LEAK_64 involving EpicWebHelper.exe**:
- **Fault bucket**: 1691374340519482670 and type.
- This suggests a potential memory leak in the Epic Games Launcher helper process.
3. **AppHangTransient involving ErrorReporter.exe**:
- **Fault bucket**: Type 0.
- **Version**: ErrorReporter.exe 13.207.0.5720.
- The Error Reporter itself is experiencing transient hangs.
4. **BEX (Buffer Overflow Exception) involving NVIDIA Install Application**:
- **Fault bucket**: 1774235783705505697
- **Versions**: setup.exe_NVIDIA Install Application 2.1002.418.0 and ntdll.dll 10.0.22621.3672.
- This indicates a buffer overflow error occurring in the NVIDIA installer.
5. **AppHangB1 involving NVIDIA GeForce Experience.exe**:
- **Fault bucket**: 1741841345247128735 and type 5, or type 0.
- Indicates that the NVIDIA GeForce Experience application is hanging.

Troubleshooting steps

Spoiler

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues

Once these are completed. double-check all updates again.
Run a repair on the game, and launch it. 

2 Replies

  • Unify2456's avatar
    Unify2456
    1 year ago

    @EA_Shepard  I did almost everything I put text to show what i did and didnt do i checked all updates again and verified file integrity I've done the sfc scan multiple times. Im not sure what else to do ive spent like minimum 7 hours attempting to fix this max like 10. I really appreciate your help with this. Is there anything else I can do anyone else to talk to or see. Im attaching the latest version of the log and and a dxdiag i ran while the game opened. more help would be appreciated thank you so much. CHECK THE VERY BOTTOM I WROTE SOMETHING

    Delete Windows Temp Files: Done

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues 
    •  
    • Base on everything i looked at most people and sites said not to trust this application and ones like this and that they wont help
  • Unify2456's avatar
    Unify2456
    1 year ago

    @EA_Shepard  DUDE i got it working with chat gpt i believe i reinstall directX and it worked and i update my other driver the intel one

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