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hh8923's avatar
hh8923
7 years ago

Profile/Progress Lost. EA help is not responding

Hi, I have been playing the games for a long time.  On July 29th, the game crashed.  It has happened frequently so I just restarted it.  But this time it behaved as if I have never played it.  The p...
EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
7 years ago

@hh8923 Hi, it looks like there may be a bit of a backlog at the moment. we're coming into the busiest time of year with the release of some big products, and unfortunately this can lead to slower responses than we want. 

Can you check back on your case this morning?


Thank you. 

hh8923's avatar
hh8923
7 years ago

I filed a second case and got reply immediately.  The first case had reply for 4 days.  So looks like the priority is a bit messy but my problem is solved.  Just need to get back to the Jade league

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    7 years ago

    Thanks for the update and feedback, and sorry if you had a poor experience. 

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