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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: PvZ Heroes: PvP Rank Didn't get Set back Properly

@Skelajon If they all create a new thread on the same issue, it will be merged into a main thread like this one. They would all need to post here and basically fill out the bug report form: This cuts down on the back and forth.

  • EA App/Steam/Epic:
  • EA ID/Steam user ID:
  • Attach the EA App Error Report ID Here
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Windows OS:
  • Windows OS version:
  • GPU model and driver version:
  • Region:
  • Are you using an internal or external drive?
  • Are you using an HDD or SSD?
  • Date this issue started (is it still happening?)
  • Any other errors?
  • If possible, share a Screenshot or Clip:
  • Can you attach a DxDiag?

3 Replies

  • Skelajon's avatar
    Skelajon
    Rising Scout
    2 years ago

    Ok thanks again, I'll let them know what to do, as well as filling out the bug report form myself when I get chance for both issues.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Skelajon No worries. Im watching all of these, so I will see as soon as it is replied to!

    Cheers!

  • Skelajon's avatar
    Skelajon
    Rising Scout
    2 years ago

    I was going to do this today and have my twin do it, but I noticed there's an option to include a screenshot/clip. Since I know video/screenshot evidence can be very valuable I'm going to hold off on doing the report until the turn of the month so I can get a video of the rank not resetting for arena if it occurs again. If it doesn't occur, I'll still do it then anyways as I've forwarded the same thing to the other people I currently know having the issue.

    As for the other issue with boosts, I'm collecting screenshots starting this week, where I screenshot the weekly event menu which shows the currently available card + boosted heros. I'm planning to do such for the next ~8 weeks since at the 8 week mark getting the same hero all 8 weeks is a .1/10^8 (way less than 1% chance) so I'll go back and post those hopefully on a weekly basis so I can add them to form once I'm done (since I have to email the pictures to my PC). 

    Would these both be sufficient for capturing both issues evidence-wise? I don't want to put this off, but waiting an extended period of time may help to capture to the scope of the boost issue particularly, and the arena resets monthly so it's hard to get frequent evidence.

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