Forum Discussion

Anonymous

Not applicable

Re: PvZ2 error recommended driver is xx.xx.154251 or later...

Everything Andy said is right.

If you want to update your Intel drivers from Intel this is how (2 ways):

- Uninstall the current Toshiba/Intel drivers from Control Panel. Restart. Now the generic Intel drivers will likely install fine.

- If not you can use the ZIP method. http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html You will need to locate the right driver package for you and download the ZIP version for this to work.

Some higher end Intel IGPs can "run' the game, might not play the best but they can run it. I googled your laptop model and it looks like it probably has a Celeron in it ☹️ I do not believe it will be able to play.

Ideally, you need a gaming computer (regular computer with a medium-end Graphics Card) for best performance.

You can request a refund here:

http://help.ea.com/en/article/returns-and-cancellations/

http://help.ea.com/en/refund/

4 Replies

Anonymous
Not applicable
9 years ago
Thank you both so much, I am going to go for the refund option as I think that is the best way forward. Looks like I will be buying an Xbox one at Christmas!
EA_Andy
EA Staff (Retired)
9 years ago
Thanks @WootCandy and enjoy your XBOX One when you get it @Artiquannar 🙂

- Andy -
Anonymous
Not applicable
9 years ago
I have this same issue with not being able to install the needed drivers. When I try for the refund it says the game is not eligible for a refund. I started the download on June 13, 2016, but did not actually launch the game till June 14, 2016. Is there anyway I can still get a refund. We are not able to plan the game at all.

Mary Ann
Anonymous
Not applicable
9 years ago
@wagruber

You may be able to contact a game advisor here who can help with it:

https://help.ea.com/en/contact-us/new/

If your computer has Intel and a secondary dedicated Graphics Card, it may not be using the second card and thus this message.